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hypnocoach's avatar
hypnocoach
Helpful | Level 5
8 years ago

My public links are no longer working

All my public links are suddenly not working. I noticed that the previously copied link URL that I've given to people to access the file had "https://dl.dropboxusercontent.com" as the first part of t...
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  • Jane's avatar
    Jane
    8 years ago

    Hey hypnocoach, 

     

    Thanks for getting in touch here!

     

    Please note that public links will no longer function as of March 15, 2017 for Basic users and on September 1, 2017 for Plus and Dropbox for Business users. You can find more information here: https://www.dropbox.com/help/16.

     

    Hope this helps you clarify! If there's anything else you need to ask, please let me know. 

     

    Kind regards, 

    JaneA

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff

Hey hypnocoach, 

 

Thanks for getting in touch here!

 

Please note that public links will no longer function as of March 15, 2017 for Basic users and on September 1, 2017 for Plus and Dropbox for Business users. You can find more information here: https://www.dropbox.com/help/16.

 

Hope this helps you clarify! If there's anything else you need to ask, please let me know. 

 

Kind regards, 

JaneA

manathungearun1's avatar
manathungearun1
New member | Level 2
8 years ago

I use two paid Dropbox accounts to store audio files for my web site. I have created thousands of links from the two Public folders to my website. All of my existing links have stopped working after, 1 September 2017. Now all of a sudden people cannot download or listen to the audio from my web site. This is a very major issue. I am now aware that Dropbox has stopped sharing the links even in paid accounts after the 01 September 2017.

 

So far I haven't received replies to my requests from the Dropbox Support.

 

I don't want to create new links to thousands of the audio files. Besides that will not help regarding the links already sent out to my clients through Newsletters, as those are the old existing links.

 

Could Dropbox kindly re-activate the existing links?

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