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Forum Discussion

keith11964's avatar
keith11964
New member | Level 2
7 years ago

My Dropbox icon disappeared from the uppermost bar on my mac laptop. How can I reinstall?

hello community! the dropbox icon disappeared from the uppermost bar on my Mac OSX laptop (where the wifi icon is).  how can I get it back?   Thanks!
Desktop
Install
Setting up the apps
  • Rich's avatar
    Rich
    7 years ago

    First, just see if you can launch the application again. If it's still installed, it should be in the list of applications that you can open. If you don't see it, just download the app and reinstall it.

acstudio's avatar
acstudio
Explorer | Level 4

Same thing happened to three of my computers recently (we have seven- 4 old and 3 new - but all seven share the same dropbox). The DB Icon disapeared from the uppermost bar on three computers, but the dropbox folder remains in the Finder windows on those three computers, and the green circle icons on the right of each inner folder are "gone."  On the other computers DB seems normal - the green icon is on the right of each folder is there, etc, but they do not have the updated info that was saved on the computers without the Icon. Any help would be greatly appreciated! 

tracy0263's avatar
tracy0263
New member | Level 2
6 years ago

Yep..Same here...Dropbox icon is gone from my left pane on my mac..

    • anne59's avatar
      anne59
      Helpful | Level 5
      6 years ago

      Same here. I reinstall every other week or so. No ohter permanent solutions offered by DB chat assistance. So annoying there is no phone support.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hi anne59, sorry to hear about this experience. 
         
        If you’ve ensured that you’re running the latest stable version of the desktop app (70.4.93), could you check if there are any third-party apps that could be blocking or hindering the app from running, like an antivirus? 
         
        In this case, try temporarily disabling your antivirus or security program, and ensure that you’ve configured your firewall to work with Dropbox.
         
        Let me know what you find!

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