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Ryan44's avatar
Ryan44
New member | Level 2
7 years ago

MOV file downloads to Dropbox with audio but without video

When MOV videos from my wife's iPhone download to our Dropbox desktop app, we can't view them.  The audio transfers but there is no video with it (black screen only).  I do not have this issue with m...
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  • Mark's avatar
    Mark
    7 years ago
    The issue is that on your computer you do not have the codecs (think library that decodes the video) to play it.

    You'll need to download them, or, the easiest way is to install VLC Player which has pretty much all codecs installed as standard.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
The issue is that on your computer you do not have the codecs (think library that decodes the video) to play it.

You'll need to download them, or, the easiest way is to install VLC Player which has pretty much all codecs installed as standard.
PJKL's avatar
PJKL
New member | Level 2
5 years ago

Movie will open in dropbox and play appropriately. I also just used the suggestion to open it in VLC. My problem comes from trying to put the video in iMovie. The sound is still the only thing that appears.

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