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evaapo's avatar
evaapo
Explorer | Level 4
16 days ago

Dropbox sync stuck with simultaneous download and upload

Hi,

 

I recently made a bunch of changes on my local Dropbox, while simultaneously making another set of changes directly in my online account. In hindsight, this probably wasn't the best idea as now my sync is stuck trying to upload ~7500 and download ~6500 files. The number of files 'syncing' has not changed in days.

 

Any tips?

 

Thanks!

Desktop
Sync
  • Jay's avatar
    Jay
    12 days ago

    Hi evaapo, thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

    • evaapo's avatar
      evaapo
      Explorer | Level 4
      13 days ago

      Hi Hannah,

       

      Thanks for the suggestions. Unfortunately, those steps didn't resolve the issue. While there was some movement in the number of files in the beginning, it's now sitting at a higher number than before, with no further changes. Anything else I could try?

       

      Cheers,

      Eva

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        12 days ago

        Hi evaapo, thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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