We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

evaapo's avatar
evaapo
Explorer | Level 4
16 days ago

Dropbox sync stuck with simultaneous download and upload

Hi,   I recently made a bunch of changes on my local Dropbox, while simultaneously making another set of changes directly in my online account. In hindsight, this probably wasn't the best idea as...
Desktop
Sync
  • Jay's avatar
    Jay
    13 days ago

    Hi evaapo, thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for letting us know about this, evaapo.

 

Can you please try these steps and let me know if they help?

 

Keep me posted.

evaapo's avatar
evaapo
Explorer | Level 4
13 days ago

Hi Hannah,

 

Thanks for the suggestions. Unfortunately, those steps didn't resolve the issue. While there was some movement in the number of files in the beginning, it's now sitting at a higher number than before, with no further changes. Anything else I could try?

 

Cheers,

Eva

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    13 days ago

    Hi evaapo, thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!