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AAA35's avatar
AAA35
Explorer | Level 4
2 years ago

Missing files

Hello all   When I installed the Dropbox app to my new phone.  All my files were missing.   What explains this?   Regards   AAA35
Dropbox Basic
File access
Mobile
  • Rich's avatar
    Rich
    2 years ago
    AAA35 wrote:

    When I installed the Dropbox app to my new phone.  All my files were missing.

    You've likely signed in to the wrong account. Either you have more than one or you created a new one instead of signing in to an existing one. Check the email address you used to sign in and make sure it matches the one used for the account with your files.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
AAA35 wrote:

When I installed the Dropbox app to my new phone.  All my files were missing.

You've likely signed in to the wrong account. Either you have more than one or you created a new one instead of signing in to an existing one. Check the email address you used to sign in and make sure it matches the one used for the account with your files.

  • AAA35's avatar
    AAA35
    Explorer | Level 4
    2 years ago
    Hi Rich
    You were bang - on with your answer. I'd forgotten I had another one linked to a separate email. Having multiple DP's is incentive to evade upgrading to premium.

    Regards

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