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Forum Discussion
YousifGarabet
5 years agoHelpful | Level 6
Microsoft Word file (.docx) Online will not open in Edge and chrome on Dropbox on my windows
Walter
Dropbox Staff
Hi YousifGarabet; welcome to our Community and happy Monday!
Can you please check if you get the same results after clearing your browser's cache, on another browser or an incognito window with no extensions or plugins running?
If this persists, could you let me know which app is your default one for opening this kind of files as shown within your account's Connected Apps tab online?
Thanks a bunch!
Lusil
5 years agoDropbox Staff
Hey YousifGarabet, thanks for the additional information!
Out of curiosity, do you see the relevant app being listed under your Connected Apps on the website?
If you do see it, have you tried disconnecting and reconnecting it again?
Let us know how it goes, cheers!
- YousifGarabet5 years agoHelpful | Level 6
Dear Lusil I only have Word for web and google docs
- YousifGarabet5 years agoHelpful | Level 6
Dear Walter Lusil thanks for your help
toady I opened and suddenly it opens normally without touching any thing
thanks 😘- Lusil5 years agoDropbox Staff
That's great to hear, YousifGarabet!
If anything else comes up in the future, don't hesitate to get back to us.
In the meantime, I hope you have a lovely day ahead!
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