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PaulSon's avatar
PaulSon
Helpful | Level 6
2 years ago

MacOS Sonoma 14.1 constant high CPU by process DropboxFileProvider

I'm using the latest version of Dropbox (v186.4.2607) on my MacBook Pro (2,4 GHz 8-Core Intel Core i9) that is running macOS Sonoma 14.1. Lately I've noticed that Dropbox is having a high cpu (150 -...
Desktop
Dropbox Plus
Mac
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi PaulSon, thanks for your speedy reply! 

 

I reinstated it, could you try again, please?

PaulSon's avatar
PaulSon
Helpful | Level 6
2 years ago
  1. Dropbox is syncing a large number of files
    Nope, usually less then 50 files
  2. Other apps interfere with sync
    I don't have an anti-virus app. Time machine isn't running when the CPU is still very high.
  3. Files in your Dropbox folder have the wrong permissions
    Dropbox has Full Disk Access
  4. The Dropbox folder is installed on a NAS device
    No, the Dropbox folder is on the SSD in my MacBook Pro
  5. Your device doesn’t support extended attributes
    All metadata is available in Dropbox and the Dropbox folder is on a supported file system (APFS-formatted hard drive)

According to the checks above everything seems to be ok but Dropbox is still having a very high CPU and won't stop syncing after all the files have been synced.
I have paused Dropbox and will only let I run when the lid is open and I'm logged into the Mac.
Very annoying problem!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi PaulSon, in that case, can I send you an email, in order for us to have a closer look into this?

    • PaulSon's avatar
      PaulSon
      Helpful | Level 6
      2 years ago

      Hi Megan

      Yes you can send me an email. Anything that helps to solve this issue is welcome.

      Today I noticed that 3 files are probably causing the problem.
      These 3 files won't sync every time after all the other files are synced.
      I only know that there are 3 files. Can I somehow found out the names and the location of these 3 files?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey guys, I just sent you both an email! 

         

        I'll see you there, thank you!

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