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Forum Discussion
MacOS Sonoma 14.1 constant high CPU by process DropboxFileProvider
I'm using the latest version of Dropbox (v186.4.2607) on my MacBook Pro (2,4 GHz 8-Core Intel Core i9) that is running macOS Sonoma 14.1. Lately I've noticed that Dropbox is having a high cpu (150 -...
Megan
Dropbox Staff
Dropbox StaffHey guys, I hope you're all doing well, and sorry to hear about that!
Have you taken a look at this Help Center article for possible reasons why this might be happening and how to tackle it?
Also, SwampYankee, could you confirm the Dropbox version you're using on your end, please?
Could you let us know what processor you're using, and the total amount of RAM on your machine?
Keep me posted, and we'll take it from there!
Megan wrote:Could you let us know what processor you're using, and the total amount of RAM on your machine?
I have a MacBook Pro 16" 2,4 GHz 8-Core Intel Core i9 with 32 GB RAM.
Megan wrote:Have you taken a look at this Help Center article for possible reasons why this might be happening and how to tackle it?
What article? I think the link is missing.
- Megan
- Dropbox is syncing a large number of files
Nope, usually less then 50 files - Other apps interfere with sync
I don't have an anti-virus app. Time machine isn't running when the CPU is still very high. - Files in your Dropbox folder have the wrong permissions
Dropbox has Full Disk Access - The Dropbox folder is installed on a NAS device
No, the Dropbox folder is on the SSD in my MacBook Pro - Your device doesn’t support extended attributes
All metadata is available in Dropbox and the Dropbox folder is on a supported file system (APFS-formatted hard drive)
According to the checks above everything seems to be ok but Dropbox is still having a very high CPU and won't stop syncing after all the files have been synced.
I have paused Dropbox and will only let I run when the lid is open and I'm logged into the Mac.
Very annoying problem!- Dropbox is syncing a large number of files
My computer is a Dell Precision 7510 with Xeon 2.9 GHz, 32 GB RAM running Windows 10. Dropbox files are on the C drive, which is a 475 GB SSD with 47 GB free space. I am not sure which Dropbox version I am using; the Tray shows Dropbox 186.4.6207 if that helps. I will check the Help Center article you suggest. Thanks.
I'm also having this issue. Seems like a lot of people are. Please fix this. I need to be able to rely on my software.
- Walter
Hi there roundcolour, fibble & Tevald - thanks for flagging this with us.
Could you all please clarify the version of the Dropbox desktop app installed on the affected devices?
Also, is the app 'up to date' or still syncing your files perhaps?
Any additional information or screenshots are more than welcome!
Hello Walter,
Under "General" it states: v186.4.6207
It is syncing files although all files are up todate.
I am using a MacBook Pro 2019 - 2,3 GHz 8-Core Intel Core i9 - Sonoma 14.1 (23B74).
The problem started yesterday 7th november around 11:00 CET.
Thanks
Tony
- Hannah
Happy to hear that, roundcolour!
If the issue returns or if you have other questions, let us know.
Cheers!
