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Forum Discussion

PaulSon's avatar
PaulSon
Helpful | Level 6
2 years ago

MacOS Sonoma 14.1 constant high CPU by process DropboxFileProvider

I'm using the latest version of Dropbox (v186.4.2607) on my MacBook Pro (2,4 GHz 8-Core Intel Core i9) that is running macOS Sonoma 14.1. Lately I've noticed that Dropbox is having a high cpu (150 -...
Desktop
Dropbox Plus
Mac
SwampYankee's avatar
SwampYankee
Explorer | Level 4
2 years ago

Recently the Dropbox Tray Assistant app is constantly taking up about 20% of the CPU, causing my computer to run warm with the fans constantly on, and slowing other things down noticeably.   Rebooting the computer doesn't help.   I can quit the Tray Assistant in Task Manager, but then I think syncing stops.  As soon as I start Dropbox again the CPU usage spikes again.   This is not ok in the long run.  Any idea why this is happening?  

 

Another thing, the Dropbox tray icon is constantly showing the red warning flag and says that Dropbox is not syncing because I do not have enough storage space and prompts me to upgrade my plan from Basic (2GB) to Standard (5TB).  But I already have the Plus (2TB) plan and I have about 350 GB of files, so plenty of room.  When I look at my account info it shows that I have 2 TB of storage.  And my files are being synced despite the warning.    Why doesn't the Tray know what plan I have, how much storage I have, that my files are actually getting synced, and suggest that I get a much bigger plan than I need?

 

Why isn't there any actual support phone line, chat, e-mail option to sort out things like the above issue? 

 

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