Forum Discussion

Helpful | Level 6

2 years ago

Mac Sonoma/conflicted copies and app isn't loading

Not sure if the two are related (Sonoma and the conflicted copies) but I opened my dropbox this morning (after installing Sonoma last night) and all my shared folders had been replaced with conflicte...

Desktop

Install

Mac

Carl8
2 years ago
Hi Jay, I called Apple today and they advised me to create a new user profile and download the app there. It worked, so we isolated it to my main user profile. But in the end, I simply signed out of my dropbox account from the preferences tab, and then re-started the app. It worked.

Hope this helps you and any others with a similar issue.

Thanks again.

Carl8

Helpful | Level 6

I am not sure if it is called "advanced" but I did install a version that didn't require an internet connection.

Carl8

Helpful | Level 6

2 years ago

Hi Jay, I called Apple today and they advised me to create a new user profile and download the app there. It worked, so we isolated it to my main user profile. But in the end, I simply signed out of my dropbox account from the preferences tab, and then re-started the app. It worked.

Hope this helps you and any others with a similar issue.

Thanks again.

bcortier
Explorer | Level 3
2 years ago
Hi, I got the same issues yesterday (conflicted copies) following the macOS to Somona. At the moment, I doesn't restart my dropbox agent (version 183.4.7058). Hope, they will be a fix of the dropbox agent soon
Hannah
Dropbox Staff
2 years ago
Hey Carl8, thanks for sharing your experience and your fix!

And sorry to see you're having this issue, bcortier.

Can you clarify if restarting the Dropbox app worked for you or not?

Have you tried any other troubleshooting steps for this?
- bcortier
  Explorer | Level 3
  2 years ago
  Hi, no, restarting the dropbox app didn't resolve the issue. At the moment, I didn't restart my agent, so there is no synchro
  - Hannah
    Dropbox Staff
    2 years ago
    Can you clarify what you mean by that, bcortier?
    
    Do you mean that you currently have the Dropbox app closed?
Walter
Dropbox Staff
2 years ago
Thanks for keeping us in the loop on this davidjeastman

Let us know if anything else comes up!
- davidjeastman
  Explorer | Level 4
  2 years ago
  @Walter - Seems like a lot of issues with DropBox and the latest Mac OS update. Is DropBox working a fix? Thank you.
  - Megan
    Dropbox Staff
    2 years ago
    Hi davidjeastman, we always keep an eye out on any possible issues our users mention, and try to troubleshoot and help as much as we possibly can.
    
    If you need anything else, don't hesitate to let us know!
bobbyz
Explorer | Level 4
2 years ago
A new user profile...where? In DBx? on the Mac itself?
- Apone
  New member | Level 2
  2 years ago
  Did the new update Sonoma 14.1 solve the conflict copies issues ? Anyone knows ? (I work for a small company and it was a pain in the a** as we also lost files... wanna make sur before reconnecting 20 people to the Dropbox ap...)
  
  Thanks fro your help and answers.