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Forum Discussion
Mac Sonoma/conflicted copies and app isn't loading
Not sure if the two are related (Sonoma and the conflicted copies) but I opened my dropbox this morning (after installing Sonoma last night) and all my shared folders had been replaced with conflicte...
Hi Jay, I called Apple today and they advised me to create a new user profile and download the app there. It worked, so we isolated it to my main user profile. But in the end, I simply signed out of my dropbox account from the preferences tab, and then re-started the app. It worked.
Hope this helps you and any others with a similar issue.
Thanks again.
Thanks for your reply. I can't restart the app. I deleted it and all my files yesterday. Then, I downloaded and installed the app again (several times) but it won't start. Here is the latest error report from just a moment ago
bn.BUILD_KEY: Dropbox
bn.VERSION: 183.4.7058
bn.constants.WINDOWS_SHELL_EXT_VERSION: 65
bn.is_frozen: True
machine_id: 63bb90a1-2a95-59e7-a07f-09141b5ed6fc
pid: 1198
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='carlprince', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Carl Prince', pw_dir='/Users/carlprince', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='carlprince', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Carl Prince', pw_dir='/Users/carlprince', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'carlprince', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'carlprince', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/carlprince'
appdata: '/Users/carlprince/.dropbox/instance1'
real_path='/Users/carlprince/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/carlprince/Library/CloudStorage/Dropbox'
real_path='/Users/carlprince/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/3j/tnn9z6p14k53y1b9k2jrcrg00000gn/T'
real_path='/private/var/folders/3j/tnn9z6p14k53y1b9k2jrcrg00000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5504, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 232, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/59d4d117-c039-4214-8e55-41a94767c6bb’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/59d4d117-c039-4214-8e55-41a94767c6bb’.}
Jay
Dropbox Staff
Dropbox StaffJust to check, when you deleted the app and files, did you perform an advanced reinstallation?
I am not sure if it is called "advanced" but I did install a version that didn't require an internet connection.
Hi Jay, I called Apple today and they advised me to create a new user profile and download the app there. It worked, so we isolated it to my main user profile. But in the end, I simply signed out of my dropbox account from the preferences tab, and then re-started the app. It worked.
Hope this helps you and any others with a similar issue.
Thanks again.
Hi, I got the same issues yesterday (conflicted copies) following the macOS to Somona. At the moment, I doesn't restart my dropbox agent (version 183.4.7058). Hope, they will be a fix of the dropbox agent soon
