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rws762's avatar
rws762
Explorer | Level 3
2 years ago

M1 Mac OS X Ventura turned off online files only and extension still cannot access files on Mac

I have an M1 Mac running Ventura 13.3.1, Dropbox on computer is v173.4.6706. I have been having issues opening desktop files and in other folders (documents and downloads) that were using the "online...
Desktop
Dropbox Family
Mac
rws762's avatar
rws762
Explorer | Level 3

When I double click on the files nothing happens. There is no option to make available offline and this may be due to the fact I cannot get Dropbox to start. Ultimately I want my files back on my Mac, and I have already made the Dropbox settings changes to start this.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi rws762, just for clarification, did you perform the advanced re-installation that my colleague suggested?

  • rws762's avatar
    rws762
    Explorer | Level 3
    2 years ago

    Yes I did the advanced uninstall/reinstall, Dropbox started (online files only off as I requested). Dropbox did a few weird stops and starts, after I let it do its thing overnight it appears the files are back on my Mac. Now it's giving me an alert to update Dropbox. Should I proceed? I have already done the same on an Intel Mac and it appears ok.  Thanks for the advice.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey rws762, if you could give it a go, and then update us, that'd be lovely. 

      • rws762's avatar
        rws762
        Explorer | Level 3
        2 years ago

        I ran the Dropbox update and it appears all is where I want it and works. Thank you for the help.

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