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Tacitus24's avatar
Tacitus24
Collaborator | Level 8
2 years ago

Lost Dropbox shortcut in Locations

Just installed DB 162.4.5419 on my Mbk Air M1 (Montery 12.6.1) and it created a shortcut labelled 'Dropbox' in Locations in the Finder Sidebar - NOT in favorites as previous.  I gather this is to be ...
Desktop
Install
Mac
Setting up the apps
  • MCDirect's avatar
    MCDirect
    2 years ago

    Thank you for your help! This remedied the problem. It is, however, a little different for Ventura users. See below:

    In Ventura 13.1 go to:

    • Finder Window
    • Finder Settings
    • Click on the "sidebar" icon
    • In the "Locations" list click or unclick Cloud Storage, then click again so it is checked.

    All your cloud storage locations will now show up. Dropbox should be back on there.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Tacitus24, thanks for reaching out to the Dropbox Community.

 

I believe this should have more to do with your OS, rather than Dropbox.

 

If you take a look this or this article, can you find any helpful info?

 

Let me know how it goes.

  • Tacitus24's avatar
    Tacitus24
    Collaborator | Level 8
    2 years ago

    I think it's a combination of both the OS and DropBox.   

     

    Thanks for the links but I couldn't find anything that would help.

     

    I downloaded the installer for 162.4.2.5419 arm64 and tried doing a reinstall.  Since the installer would (should!!) see this as a new install then it should create a shortcut to:  ~/Library/CloudStorage/DropBox and place that in the Finder sidebar locations section.

     

    Unfortunately it didn't....  

     

    The only alternative is to use an uninstall app so that all vestiges of Dropbox are removed and then try a completely clean install.  I have a fresh backup of the Dropbox folder so that shouldn't present any problems.  Please can you let me have a  link to an uninstall app for Mac.

     

    MacOS Monterey 12.6.1    Dropbox:  162.4.2.5419 arm64

    • Tacitus24's avatar
      Tacitus24
      Collaborator | Level 8
      2 years ago

      It appears impossible to remove the Dropbox folder from ~/Library/CloudStorage  maybe because this folder location has greater security.  Drag to the bin doesn't work and there doesn't appear to be any menu command that would override that possibly using Sudo.  I'm not very good with Unix CLI do I won't go down that track.....

      The fact the Dropbox folder remains there is possibly fooling the installer into thinking that a shortcut has already been created and so it skips that step in its install routine.  As a result after the reinstall, there is still no shortcut in the Locations sidebar.  

      One for the Devs to sort out, but I doubt I'll be the last person to delete the shortcut from the locations panel in Finder sidebar, either accidentally or on purpose.

      • Tacitus24's avatar
        Tacitus24
        Collaborator | Level 8
        2 years ago

        Anyone else offer any help with this?  Basically I've botched the shortcut in the Locations area of the Finder sidebar, it's now vanished and I can't recreate it.  The only way I can see to do this, is via a complete delete of Dropbox - IE delete *all* relevant files - followed by a clean install.  That way I should ultimately find the DropBox shortcut in the Locations area of the Finder sidebar.  

         

        Moving the Dropbox app to the Bin and then reinstalling it doesn't recreate the shortcut in Locations.

         

         MacBook Air M1;    MacOS Monterey 12.6.1      Dropbox 162.4.5419.arm64 

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