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amberprawn's avatar
amberprawn
New member | Level 2
3 years ago

Lost access to Desktop folder on Mac when I downloaded Dropbox, and now can't access.

I've lost access to the Desktop, Documents and Downloads file on my mac - help?? I just set up a new Dropbox account with a different email. When it asked whether I wanted to sync/back-up Desk...
Computer Backup
Desktop
Dropbox Backup
Dropbox Basic
Mac
Setting up the apps
TexAK's avatar
TexAK
Explorer | Level 4

Please help.  I have a Dropbox Plus account and use a MacBook Air running Ventura 13.0.1.  My entire desktop disappeared from my local Mac!  I had recently opened every file on my desktop to ensure a local copy was kept on my Mac.  Now, today, I was deleting a file folder from Dropbox and ALL my desktop icons disappeared.  The files still exist under my username desktop on Dropbox, but I have not been able to get those icons back on my desktop screen.

Any answers?

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi TexAK, let's jump right into this! 

 

First of all, it sounds like you enabled our Backup feature. The first thing we need to clarify, is whether Backup is still enabled on your end.

 

Can you try to access your Backup page online, and let me know what you see there? Also, when you visit your account online, are you able to see your desktop files?

 

Let me know more, and we'll take it from there!

  • TexAK's avatar
    TexAK
    Explorer | Level 4
    2 years ago

    Thank you.  I did disable the Backup feature a couple days ago.

     

    Do you want me to check with the web version of DB or the DB app on my Mac?

    • TexAK's avatar
      TexAK
      Explorer | Level 4
      2 years ago

      OK, when I go into my Dropbox icon on my desktop, I click on

      Preferences,

      then Backups,

      then Manage backups,

      and it shows no boxes checked.

       

      • TexAK's avatar
        TexAK
        Explorer | Level 4
        2 years ago

        I then Quit Dropbox and re-open it.  I do the same procedures as above and NOW it shows there are checkmarks to Backup my Desktop, Documents, and Downloads...

         

        why is it not disabling Backup???

         

         

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