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amberprawn's avatar
amberprawn
New member | Level 2
3 years ago

Lost access to Desktop folder on Mac when I downloaded Dropbox, and now can't access.

I've lost access to the Desktop, Documents and Downloads file on my mac - help?? I just set up a new Dropbox account with a different email. When it asked whether I wanted to sync/back-up Desk...
Computer Backup
Desktop
Dropbox Backup
Dropbox Basic
Mac
Setting up the apps
Drpdmc's avatar
Drpdmc
Explorer | Level 3
3 years ago

Help! Downloaded Dropbox and promptly lost everything on my desktop! I'm using a MacBook Pro with up to date Monterey OS. Now I remember why I previously vowed never to use dropbox again - it steals everything and the customer support is abysmal!

 

Please help, my desktop items show up under Finder but my desktop screen is blank

Paul

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Drpdmc, I'd be happy to help! 

     

    It seems you might have enabled Computer backup. Can you follow these steps, in order to disable it? 

     

    Let me know how it goes! 

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