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Forum Discussion

Hakan B.'s avatar
Hakan B.
Helpful | Level 7
9 months ago

Latest Dropbox Beta (194.3.6189) is constantly in Syncing state.

Hello,   Since I use "early access/beta" versions of Dropbox, my system has been updated to 194.3.6189 lately, and the application is constantly in "Syncing..." state. Details are below.   OS...
Desktop
Linux
  • LynnDbx's avatar
    LynnDbx
    9 months ago

    Thank you so much for the detailed report! We were able to use that to reproduce the issue on our side and are now working on a fix.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey Hakan B., thanks for letting me know about that! 

 

Can you confirm that your desktop meets the minimum requirements for the desktop app to run normally?

 

Have you tried completely uninstalling the app from the device and re-installing it anew since you first noticed this? Also, let me know if there's a particular reason you chose the beta version of our app. 

 

Any additional information or even screenshots of the syncing status are more than welcome.

 

Keep me posted!

  • Hakan B.'s avatar
    Hakan B.
    Helpful | Level 7
    9 months ago

    Hi Megan,

     

    Sorry for the late reply. Here's the checklist for compatibility:

    • Operating System: Debian 13 Testing (way modern than Ubuntu 14.04)
    • glibc: 2.37
    • Latest Dropbox App: v194.3.6189
    • Filesystem: ext4
    • Desktop Environment: KDE (Some menus don't work, but that's another problem, but I'm using Dropbox on KDE for more than 8 years now)
    • glib: 2.78
    • gtk: 2.24 (plus gtk3 & gtk4 available)
    • libappindicator: libayatana-appindicator3

    Consindering it's working for more than 8 years, I assume these satisfy the requirements.

     

    I have just removed ".dropbox" and ".dropbox-dist" folders and reinstalled the daemon, plus completed a sync. It's still the same. Below screenshot shows what I get when I run "dropbox status" command:

    I started to use Dropbox beta when you started rolling out File Provider support on macOS (I use Dropbox on many devices), and didn't revert back since. Just because I want to see what it brings, and report problems like these.

     

    I've reverted to v193.4.5594 for the time being, and the problem has vanished.

     

    If you need anything else, please let me know.

     

    Cheers,

    H.

    • LynnDbx's avatar
      LynnDbx
      Icon for Dropbox Engineer rankDropbox Engineer
      9 months ago

      Thank you so much for the detailed report! We were able to use that to reproduce the issue on our side and are now working on a fix.

      • Hakan B.'s avatar
        Hakan B.
        Helpful | Level 7
        9 months ago

        Thanks a lot! I'm glad it helped.

        Cheers,

        H.

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