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rdgatz's avatar
rdgatz
Helpful | Level 6
2 years ago

Issues with Mac DB Update (v175.4.5569)

After the latest update on my Mac Intel laptop (13.4), DropBox has been horrific. -DB folders placed in the Favorites sidebar disappeared, and I can't recreate them. Drag and drop does nothing. -...
Desktop
Dropbox Plus
Mac
Uninstall
  • rdgatz's avatar
    rdgatz
    2 years ago

    I may have fixed my problem. My previously reported partial fix, failed after a reboot (Starting...:infinity:️). So I tried the new beta v 176.3.5105. Still a perpetual start (with no reported errors).

     

    So I signed out of DB on my laptop, uninstalled the app, and deleted all of the DropBox related files. I used this as a guide. https://cleanerone.trendmicro.com/blog/remove-dropbox-macos-or-windows/ I needed to use Terminal to delete the actual DB folder in the /Users/"name"/CloudStorage/ location. Reboot. Then installed the beta (I'd burnt too much time with v175.4.5569 already). After sign-in, DB started syncing almost immediately.

    - DB folders can once again be placed in Sidebar >Favorites.

    - Copying, moving, and deletion of files is now without endless "Preparing..."

     

    Everything appears to be operating normally.🤞

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there rdgatz, sorry to hear you're having issues with this and thanks for the report.
 

It sounds like you may have updated to the new version of the desktop app for Mac OS. In that case, you can have a look here for more information about the expected changes.

 

As for your ticket, could you share its ID so that we can look it up in our system?

 

Thanks! 

rdgatz's avatar
rdgatz
Helpful | Level 6
2 years ago

Since this version of DB seems to be a non-starter for me, what is the best response? If I reinstall will it be the same version, or can I roll back to the version without the "features." Will a reinstall of the old app use the new "Cloudstorage" folder in Library?

I finally received an error. I posted the log to the ticket email.

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