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Forum Discussion

Freddy711's avatar
Freddy711
Explorer | Level 3
6 years ago

Is Dropbox down? I get a blank screen on the website!

Is Dropbox down? I am getting a blank screen. 
Desktop
Setting up the apps
Web
  • Walter's avatar
    Walter
    6 years ago

    No worries Freddy - even though this isn't within my scope of expertise, here's how you should be able to update your Microsoft Edge web browser:

    1. Click the Start button.
    2. Click Settings.
    3. Select "Updates & Security.
    4. Click "Windows Update"
    5. Click "Check for updates" Windows 10 will connect to Microsoft and check for any updates. If they are found, they will be installed and you will get the latest version of Edge.

    I hope this helps!

Freddy711's avatar
Freddy711
Explorer | Level 3

Disregard that last post. I am able to access Dropbox in Internet Explore, but not my primary web browser - Microsoft Edge. Any ideas? It was fine yesterday and the day before, etc.

Freddy711's avatar
Freddy711
Explorer | Level 3
6 years ago

I did that. I still cannot access via MS Edge. I don't use other web browsers.  My computer is doing a Windows 10 update. Could that be the issue?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    I can't be sure about this based on the provided information Freddy - have you checked for any pending updates on your browser maybe? 

    • Freddy711's avatar
      Freddy711
      Explorer | Level 3
      6 years ago

      I am not sure where to look for pending browser updates. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        No worries Freddy - even though this isn't within my scope of expertise, here's how you should be able to update your Microsoft Edge web browser:

        1. Click the Start button.
        2. Click Settings.
        3. Select "Updates & Security.
        4. Click "Windows Update"
        5. Click "Check for updates" Windows 10 will connect to Microsoft and check for any updates. If they are found, they will be installed and you will get the latest version of Edge.

        I hope this helps!

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