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Forum Discussion
iPhone app will not accept my login credentials
I am logged in to dropbox on both of my computers; I downloaded the Dropbox app from the App Store, and it will not accept those same credentials on my iPhone. Says logon andor password are incorrect.
Everything I read says all information should be sharable across devices. What am I doing wrong?
Thank you.
My problem is solved. I am not sure what worked, but I removed 2-step verification from my Dropbox logon, cleared all history and cookeis from the iPhone, downloaded the Dropbox app one more time and was able to able to log in smoothy and access all my files.
All three of my devices now appear in my device list.
Life is good. Thanks to those who attempted to help me!
- Rich
Super User II
Just as a test, are you able to log in to the Dropbox website using the same credentials you're using on your phone? To be certain, use a private browser session/incognito tab so Dropbox doesn't log you in automatically without actually entering your credentials.I cannot log in to Dropbox on my iPhone using either the app or the Dropbox.com website. I am logged in on both the desktop and laptop computers just fine. Just get the standard 'invalid email or password' message.
Thanks.
- Rich
lgrabowski wrote:
I cannot log in to Dropbox on my iPhone using either the app or the Dropbox.com website. I am logged in on both the desktop and laptop computers just fine. Just get the standard 'invalid email or password' message.
I actually meant using a web browser on your computer, and this is meant as a test to make sure you're using the correct log in information. If you're getting "Invalid email or password" then it's very likely that you're using an incorrect email address or password. If you get the same message while logging in on the Dropbox website, then you are most definitely using the wrong information.
Have you tried to reset your password?
