You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

bmasters's avatar
bmasters
Explorer | Level 4
6 months ago

iPhone app shows "Shared Link" alert for a file that has been deleted long ago

Hello Support,   Every time I open your iPhone app, a pop-up appears informing that I have a shared link to a file that was deleted long time ago.  The issue seems to be exactly the same as detai...
Error Messages
iOS
Mobile
Notifications
Share
Shared Links
maher1982's avatar
maher1982
Icon for Super User rankSuper User
6 months ago

Hi, I see you tried every possible solution mentioned in the article.

But did you try turning notifications off and then on again? This can sometimes reset any stuck notifications.

You can do that through the iPhone general settings. Find Dropbox, tap on it, and then select Notifications.

Also, in the Dropbox application, look for any notifications or alerts and review them. Clear any persistent notifications related to the deleted file.

  • bmasters's avatar
    bmasters
    Explorer | Level 4
    6 months ago

    Hi maher1982, thank you for the suggestions, but they did not solve the issue. Turning notifications off and on on the iPhone for the app didn't work, and there were no notifications/alerts in the Dropbox app related to the file in question or any other alerts.

    Separately, I have cleared the cache but that also didn't help. The same goes for the hard reset for the app. It seems to be an issue on the Dropbox side.

    The app version is 380.3.2. The plan is Dropbox basic with 3 devices connected (1 PC + 2 iPhones). The issue occurs on both iPhones.

    • maher1982's avatar
      maher1982
      Icon for Super User rankSuper User
      6 months ago

      I suggest you contact Dropbox support for further assistance.

       

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      bmasters, if you wish, I can log a ticket for you and we can investigate this further.

      • bmasters's avatar
        bmasters
        Explorer | Level 4
        6 months ago

        Hi Nancy.  Yes, let's please log a ticket and investigate the issue.  Thank you.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!