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Ivanom's avatar
Ivanom
Explorer | Level 3
9 months ago

I'm unable to restore my backup

Hi!

 

I'm trying to restore my backup from my previous pc to a new one.

 

However when I try to restore the backup, Dropbox show this message "Couldn't complete setup" ( I'm going to upload a screenshot  ), and if I click on, "Try again" nothing happens.

 

What should I do to restore my backup?

 

Dropbox Backup
Restore
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi from me as well, Ivanom.

     

    If you haven't already, can you restart your computer and then try this one more time?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi there Ivanom - sorry to hear you're having issues with this.

     

    Could you please try to do this through the backups page and let me know if you still get the same results?

     

    Also, is the desktop app installed and running or were you just setting it up?

     

    Let us know more and we'll take it from there. 

    • Ivanom's avatar
      Ivanom
      Explorer | Level 3
      9 months ago

      Hi Walter, unfortunately the error keeps showing up even when using the link to your backups page. I clicked on "Manage backups" > "Open backup settings". Then the client opened on Windows, but I'm having the same problem

       

      Yes, I am using the desktop app that I downloaded from  https://www.dropbox.com/downloading

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hi Ivanom, sorry for jumping in.

         

        Can you send me a full screenshot of what you see on your Backups page online, as well? 

         

        I’d also like you to open your backup settings online, and send me a screenshot of what appears there.

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