I forgot my Vault password

Question

I’ve forgotten my vault password and changed phones. How to unlock? Thx

Jay · Answer

Hi Maemae76, thanks for posting on the Community!

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I'm sorry to hear about this. Have you tried these steps to reset the PIN on your Dropbox Vault?

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If you get an error when doing so, please let me know!

Maemae76 · Answer

Nothing in the help works.

Daphne · Answer

Sorry to hear that Maemae76!

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Just to clarify, were you not able to reset the PIN with the steps under "Reset your PIN" in the article Jay linked above?

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If not, is this due to not receiving the reset email?&nbsp;

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Let me know where you're running into an issue with this!

Maemae76 · Answer

I get ‘error 404’

Lusil · Answer

Hey Maemae76, have you tried doing this from another browser or an incognito window?

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If you have, maybe clearing the cache will do the trick instead.&nbsp;

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