We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Sage4's avatar
Sage4
New member | Level 2
8 months ago

How to link an Unlinked Backup?

I have a backup that is shows as "Unlinked" under status (see PC (9) on the screen shot).  This back up does not show up when I navigate to Manage Backups via the desktop app.  It does show up in fil...
Desktop
Dropbox Backup
  • Sage4's avatar
    Sage4
    8 months ago

    Three screenshots attached:  The online Backup tab (that shows PC (9) Unlinked), the Backup tab on my computer (that doesn't show PC (9), the File Explorer portion of Dropbox (that shows PC (9)). 


     

     

     

     

     

     

     

     

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Sage4, welcome to our Community! 

 

You mentioned that when you visit your Backup tab on the app's preferences, you don't see it there.  

 

Do you have the option to re-enable Backup when you're there? 

 

Let me know more! 

Sage4's avatar
Sage4
New member | Level 2
8 months ago

No, I don't have that option.  PC (9) is not listed - that's the one that should be syncing.  There's no way to add a new backup. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hi Sage4, I'd definitely love to have a visual of what you see on your end when visiting your Backup tab on the device. 

     

    If you could send a few screenshots, that'd be most helpful. While you're at it, feel free to also send me a screenshot of the Backup that you see in your File Explorer, please. 

    • Sage4's avatar
      Sage4
      New member | Level 2
      8 months ago

      Three screenshots attached:  The online Backup tab (that shows PC (9) Unlinked), the Backup tab on my computer (that doesn't show PC (9), the File Explorer portion of Dropbox (that shows PC (9)). 


       

       

       

       

       

       

       

       

      • Sage4's avatar
        Sage4
        New member | Level 2
        8 months ago

        I deleted the Dropbox app and all Dropbox related files on my computer.  I reinstalled and started the whole process from scratch.  Seems to be working now. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!