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Forum Discussion

neosmile's avatar
neosmile
Helpful | Level 5
5 years ago

How could I get Dropbox Paper 2020?

How could I upgrade to Dropbox Paper 2020 from the older version?

  • Hello neosmile

    Thank you for your interest in Paper 2020 :heart_eyes:. 

    Currently, the Paper 2020 release is available to new users only. Our team is currently in the works of a new feature in order to build the best Paper experience for all our users. Old and new. 

    You will hear more about this feature and your Paper docs will live in the Dropbox filesystem, when the development is finalised. 
     
    What I did -because I honestly couldn't wait- is this: I created a new Dropbox account and shared my old Paper docs to it. 
     
    Notes:pushpin:
    • "Old" Paper docs shared with Paper 2020 release users will be available in their Dropbox home and will show in Recents. 
    • Paper 2020 release docs shared with Legacy users will be available on their Dropbox home, but not in Paper. 

    :books:

    Here is a help center article with all the information you need. 

    Feel free to ask more questions. 

    Cheers! 

  • Rominroman's avatar
    Rominroman
    New member | Level 2

    Привет. Совершенными случайно узнал сегодня, что Дропбокс обновился (особенно заметно на синхронизации с Paper) в 2020 году. На дворе весна 21 - а у меня всё еще старая система. Как так? Что с этим можно сделать?

     

     

     

     

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      Спасибо, что обратились к Rominroman!

      Поскольку у вас есть аналогичный вопрос, я только что переместил сюда ваш пост, так что просмотрите информацию в этой теме, когда у вас будет время.

      Я буду рядом, если у вас возникнут вопросы!
      ----
      Thanks for reaching out Rominroman!

      Since you have a similar question, I've just moved your post here so check out the info in this thread when you have the time.

      I'll be around if you have any questions!
  • AntonioP's avatar
    AntonioP
    New member | Level 2

    I seem to be on the pre 2020 dropbox paper account where all my docs are arranged in paper.dropbox.com. i need to collaborate with another user who has migrated and all their .paper docs are in their dropbox folders. as a result we cant see each others stuff in shared folders. 

     

    how do i migrate my account to the new 2020 version?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II

      AntonioP wrote:

      how do i migrate my account to the new 2020 version?


      You can't migrate to the newer version yet. New accounts get the new version. Dropbox hasn't started migrating existing accounts to the new version yet.

      • harrysfil's avatar
        harrysfil
        Experienced | Level 13

        2022 and still waiting for dropbox paper 2020. At least change the name to paper 2029

  • JasmineLam's avatar
    JasmineLam
    Explorer | Level 4

    Please help with these questions:

    1. In my Dropbox folder, I can't create dropbox paper; I can only create word and Google Docs. 

    2. is it because I am using the old release, how to update to new release?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey JasmineLam, if you don't have the option to create a Paper doc on dropbox.com, it means you're indeed on the old version of Dropbox Paper.

       

      I've moved your post to this thread, so you can access some more relevant info about the new release of Dropbox Paper.

       

      I hope this helps!

      • JasmineLam's avatar
        JasmineLam
        Explorer | Level 4

        how about i deleted my Dropbox account and create it again? Is it going to be the new version? Did anyone tried?

  • lxk's avatar
    lxk
    Explorer | Level 3

    How can I get 2020 release?

     

    I set 'Early releases' turn on but nothing happen in an hour...

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey lxk, thanks for posting today.

       

      The new release of Dropbox Paper is still slowly being rolled out, so it's not yet available to everyone.

       

      You can read more about it here.

       

      Did you receive some kind of email saying that it's available for you?

       

      Let me know.

      • lxk's avatar
        lxk
        Explorer | Level 3

        Thanks for your reply.

        I didn't receive any email about that.

        Actually, I have another account and I already used 2020 release in several years.

        Is there any tip for getting earlier than do nothing?

  • marcio_at_zam's avatar
    marcio_at_zam
    Helpful | Level 5

    It's been 3 years since the 2020 release. And... our account still doesn't have the ability to merge the file structure of Dropbox storage with the Dropbox paper file structure. Very disappointing.

  • Stijn B.'s avatar
    Stijn B.
    Explorer | Level 4

    Hi marcio_at_zam,

    I was in the same case. Dropbox can fix this for you but you need to enter a support request and insist. The thing is that there is a small risk involved (mainly of not being able to find existing Paper docs) and for this reason they still haven't rolled out the solution to all users. You just need to confirm that you're willing to accept this risk. For me it's working fine now, I can create Paper docs in Dropbox folders.

  • Maikol's avatar
    Maikol
    Helpful | Level 6

    I asked in the chat service, and they told me that this feature is only for accounts opened after 2020. Also, according to them, the “old” accounts don't have this functionality, and we can only access papers through the website or the app.

  • dmfiend's avatar
    dmfiend
    Explorer | Level 3

    Hi guys, I'm a long time dropbox paying subscriber, and I jumped on Paper way back when it originally launch. I didn't use it much then, but I have a use-case for it now, but it seems like my account is stuck on the old version of Paper, and not the new version of Paper 2020. According to the FAQ, Paper 2020 is only available to new users...like what? It's been 4 years (assuming the 2020 is the year the Paper 2020 launched) and you still haven't migrated legacy PAYING subscribers to the new version yet?! 

     

    Using the legacy Paper won't work for my use case, as I need to manage my Paper files and other files in the same dropbox folder. So basically until that feature rolls out to me, I can't use dropbox for this project. Seriously considering if using dropbox is even worth my time anymore.

    • mroche's avatar
      mroche
      Explorer | Level 4

      By chance I opened the Dropbox app on my phone and it turns out sometime in the past month or so my account was migrated. I now have the ability to store and create Paper documents without needing to manage another app or sharing mechanism.

      So things are being converged, but it's not at a rate we all might like.

       

      I actually gave it a try in the iOS Dropbox app... bombed out when creating the file. The web app doesn't even expose the option to create Paper files. Is the solution here to create a new account and migrate things over (or request an account merger)?

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