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Albert25's avatar
Albert25
Helpful | Level 5
5 years ago

Headless install on Debian: libglapi.so.0: cannot open shared object file

I tried this on support, but didn't get a useful reply, so I hope someone here knows the answer. On a Linux Debian 10 ("buster") headless server, I tried to follow the instructions at https://www...
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  • salven's avatar
    salven
    5 years ago

    Hello Albert25 ,

     I just tried and made it work today on Ubuntu Server 18.04.4 LTS. As mentioned, the requirements are not fully met by default, so here is the list of what I had to additionally install (you probably alreayd have libc6):

     

    sudo apt-get install libc6
sudo apt-get install libglapi-mesa
sudo apt-get install libxdamage1
sudo apt-get install libxfixes3
sudo apt-get install libxcb-glx0
sudo apt-get install libxcb-dri2-0
sudo apt-get install libxcb-dri3-0
sudo apt-get install libxcb-present0
sudo apt-get install libxcb-sync1
sudo apt-get install libxshmfence1
sudo apt-get install libxxf86vm1

     

    After that, I had to make sure of the following:

     

    sudo chown "$USER" "$HOME"
sudo chown -R "$USER" ~/Dropbox ~/.dropbox
sudo chattr -R -i ~/Dropbox
sudo chmod -R u+rw ~/Dropbox ~/.dropbox

     

    and that seemed to do the trick. You may need to adapt few things here and there.

     

    Hope it helps.

    Salvo

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Hey Albert25, thanks for reaching out to us here!

You've got quite a few errors there, so as a first step please try removing any traces of the desktop app if they installed with the steps outlined here, before trying to reinstall.

You can find the specifics for your set up by clicking "Linux" and under the section specifically for headless installations towards the bottom.

Just to note too, I was able to locate your open ticket with our Support team and passed along your comments from here to keep them in the loop.

Let me know how it goes and we can take it from there!

Albert25's avatar
Albert25
Helpful | Level 5
5 years ago

Thanks Daphne,

I did remove everything as per the instructions. Basically, it was just "rm -rf ~/.dropbox*". The rest didn't exist and the permissions on my $HOME are right.

Then I re-did the install commands ("wget ..." + "~/.dropbox-dist/dropboxd"), but as I expected, nothing changed:

 

...
dropbox: load fq extension '/root/.dropbox-dist/dropbox-lnx.x86_64-90.4.307/PyQt5.QtGui.cpython-37m-x86_64-linux-gnu.so'
Couldn't start Dropbox.
This is usually because of a permissions error. Storing your home folder on a network share can also cause an error.

Get more help at https://www.dropbox.com/c/help/permissions_error

Please contact Dropbox support with the following info for help:

/tmp/dropbox_errorlaiipxju.txt

# tail /tmp/dropbox_errorlaiipxju.txt
[...]
ImportError: libglapi.so.0: cannot open shared object file: No such file or directory

So it seems to me the problem is one of these 3:

  • Dropbox cannot be installed on a headless server without a Desktop Environment like Gnome or other
  • Dropbox is not compatible with the current Debian stable (v. 10, "buster")
  • Dropbox needs a number of shared libraries

I hope it's the last one, and that someone can come up with the full list of required libraries.

Has anybody had success installing on a headless server with no Desktop Environment?

 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for trying that Albert25!

    Just to confirm, you mentioned that you've already installed this library on your computer, is that right? 

    Can you let me know if you have Glibc 2.19 or higher installed on your device too? This should have all the libraries that you'll need to run the desktop app.

    Keep me posted!

    • Albert25's avatar
      Albert25
      Helpful | Level 5
      5 years ago
      Can you let me know if you have Glibc 2.19 or higher installed on your device too?

      I have "libc6/stable,stable,now 2.28-10 amd64 [installed]" which is part of the base system I think.

      But it looks like this is completely irrelevant since, as I mentioned already, the server has no Dektop Environment.

      This should have all the libraries that you'll need to run the desktop app.

      And since I have no Desktop, I don't want to run a Desktop app. That is the reason why I followed the very misleading "Dropbox Headless Install via command line" instructions at https://www.dropbox.com/install-linux

      So unfortunately, it looks like my 1st hypothesis was right:

      • Dropbox cannot be installed on a headless server without a Desktop Environment like Gnome or other

       

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hey again Albert25!

        You should be able to run the desktop app without a desktop environment on your computer, but please do keep in mind that Debian isn't currently officially supported.

        The reason I asked about Glibc specifically is as this is listed as one of the "essential requirements" for running the desktop app on Linux systems. 

        For a headless installation of the desktop app, you would only need these "essential requirements".

        Let me know if you have any other questions, I'll happily look further into this with you!

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