We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

meesha7's avatar
meesha7
Explorer | Level 4
9 months ago

Get started with Dropbox suddenly appearing in iOS app

I've been using Dropbox for years now and suddenly out of nowhere I get "Get started with Dropbox" in the iOS app. It's annoying. How do I remove it? Is this a bug?

Dropbox Plus
iOS
Mobile
  • Hannah's avatar
    Hannah
    9 months ago

    Hi everyone, we have an update regarding this.

     

    We identified the issue with the target audience of the message, and our team has already made the necessary adjustments. 

     

    If you're still seeing the prompt and it's not relevant to you, please let us know. 

     

    Thanks for the feedback!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey there meesha7 - sorry  to hear about this.

     

    Could you clarify your device's exact OS version and the version of the Dropbox mobile app installed there as well?

     

    Have you tried clearing the app's cache since you first noticed this? 

     

    If you did and this persists, I'd appreciate a screenshot too.

     

    Thanks!

    • meesha7's avatar
      meesha7
      Explorer | Level 4
      9 months ago

      I tried clearing cache but that didn't help. IIRC this started happening after some recent update. The app version is: 364.2.4, iOS version: 17.3.1. Here's the screenshot:

       

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Have you tried completing the steps once to see if that makes it go away meesha7? 

  • In2Trial's avatar
    In2Trial
    Explorer | Level 3
    4 months ago

     

    Still getting this, been a user for few months now, I don't want to install desktop app, I did download it to see if it would update, still there.  How to remove?  Website, using Chrome, on PC.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey In2Trial, let's jump right into this! 

       

      Do you notice the same pop-up when accessing our account using an entirely different browser? 

       

      Keep me posted!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!