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Forum Discussion

meesha7's avatar
meesha7
Explorer | Level 4
9 months ago

Get started with Dropbox suddenly appearing in iOS app

I've been using Dropbox for years now and suddenly out of nowhere I get "Get started with Dropbox" in the iOS app. It's annoying. How do I remove it? Is this a bug?
Dropbox Plus
iOS
Mobile
  • Hannah's avatar
    Hannah
    9 months ago

    Hi everyone, we have an update regarding this.

     

    We identified the issue with the target audience of the message, and our team has already made the necessary adjustments. 

     

    If you're still seeing the prompt and it's not relevant to you, please let us know. 

     

    Thanks for the feedback!

meesha7's avatar
meesha7
Explorer | Level 4

I tried clearing cache but that didn't help. IIRC this started happening after some recent update. The app version is: 364.2.4, iOS version: 17.3.1. Here's the screenshot:

 

 

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Have you tried completing the steps once to see if that makes it go away meesha7? 

  • meesha7's avatar
    meesha7
    Explorer | Level 4
    9 months ago

    No, I won't do that, I just want to dismiss this, I already did some of these steps like 5 years ago when I first signed up for Dropbox.

     

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      9 months ago

      Another shout to say that this is appearing, and, I completed these back in about 2008!

       

      They are also not completing if you try and do them again

       

      v365.1.2

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hi everyone, we have an update regarding this.

         

        We identified the issue with the target audience of the message, and our team has already made the necessary adjustments. 

         

        If you're still seeing the prompt and it's not relevant to you, please let us know. 

         

        Thanks for the feedback!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Thank you both for your reports meesha7 & Mark 

       

      The team is aware an working on a fix at the moment.

       

      We'll let you know more as soon as we have an update. 

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