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Forum Discussion
Get rid of preview pane in iPad app!
New iOS version today says I can now get rid of the Preview pane but HOW? Waited so long for this and now I can't work out how to do it!!
Hi Ian,
The feature is still rolling out. You'll see it soon as a X button in the top left of the preview pane.
Since updating my iPad Pro to iOS 13.1, I have been unable to close the pop-up window on the right pane. There used to be an 'x' to close the window but not anymore. Consequently I am unable to allow the list of files to be full screen. Any suggestions? Thank you.
- Fiona
Dropbox Staff
Hello wonton46! :taco:
Welcome to Community and thanks for reporting the issue you are facing here.
What version of Dropbox you have there?
How much space is left in your iPad device?
As a first step please reboot your device and let me know if things get better after that.
Thank you! :nerd:
I have rebooted the iPad. There is 231 GB space available and I am using 158.2.6 version of Dropbox.
- Fiona
Thank you for the additional info.
If rebooting didn't fix it, next step is to reinstall. No worries, reinstalling the application will not affect your files.
Let me know if the issue persists.
I have same problem!
iPad 6th generation
iOS V13.1.3
Dropbox 162.2.6
The "X" to close the preview pane has disappeared.
How do I get it back?
Thanks
- Why can’t we hide the preview pane any more? It seems like this ability was taken away a few versions ago. This is horrible. It’s all but impossible to manage files with evenly slightly long file names.
Since updating my iPad Pro to iOS 13.1, I been unable to close the pop-up window on the right pane. There used to be an 'x' to close the window but not anymore. Consequently I am unable to allow the list of files to be full screen. Any suggestions? Thank you.
- Fiona
wonton46 I have emailed you to further work on this. :envelope:
Please respond to the email. If you can't see the email, check the spam and get back to me here to let me know.
Hi tutu! Thank you for adding your report to this relevant thread. Let me know if you have already tried to reinstall and the version of Dropbox you are running. Did the issue with the "x" missing appear after your latest update?
Thanks!
I'm having the same problem. There is no "X" as before on the individual photo side to the right of the file list, whether in landscape or portrait mode. I cannot read file names that all start with the same few words.
- Walter
Hello All - thanks for your reports!
I've relayed the details of this problem to our engineering team and from here, they’ll evaluate the issue at hand and work toward a solution.
While I can't say exactly how long this will take, I’ll keep a close watch on the team’s progress and we'll let you know more as soon as we have an update.Once again, thanks for bringing this to our attention and apologies for any inconvenience this might have caused.
