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Forum Discussion

bob_beattie's avatar
bob_beattie
Explorer | Level 4
23 days ago

File on computer have a strange icon next to them, and can't be accessed

Any files not used for a couple of days are no longer accessible and have a strange graphic next to the icon.   I'd be grateful for a solution to this problem.   I can't upload the screenshot...
Desktop
Error Messages
GUI
bob_beattie's avatar
bob_beattie
Explorer | Level 4

Hi, I don't have a screen that looks anything like yours. There's no methid of taking a picture. My problem only occurs on my PC, not the website or phone. I can't add a screenshot here. Can I send yiu an email with a screenshot. The way I fixed the problem in the past was to delete alll traces of dropbox from my PC and do a complete new installation. That worked for a couple of months.

bob_beattie's avatar
bob_beattie
Explorer | Level 4
12 days ago

I have removed Dropbox from my PC again, and it has fixed the problem. This is not a long-term solution

  • dan_mt's avatar
    dan_mt
    Explorer | Level 4
    12 days ago

    Definitely not a long-term solution, but good to know it fixed this issue. 

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