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Forum Discussion
Event Viewer DbxSvc errors
I keep getting the following errors in my Event Viewer. I uninstalled and reinstalled Dropbox on number of occasions.
- System
- Provider
[ Name] DbxSvc
- EventID 281
[...
I followed the instructions you provided 3 weeks ago and it was good... until today. I saw entries in the Event Viewer today once again.
I also checked, I'm on version 182.4.6427.0.
Walter
Dropbox Staff
Dropbox StaffHey dmitriy1980, sorry to jump in here, but would it be OK with you if we reached out via email to have a further look internally?
- What's the email?
- Walter
I've just sent you an email to the email address that's connected to your profile here, on our Community dmitriy1980
Whenever you get the chance, please have a look at your inbox and we'll take it from there.
They just closed the issue with the following response in which they essentially not taking any responsibility:
Thanks for your patience while we looked into your query.
The file dbxsvc.exe is a component that we use as part of the Dropbox Sync Experience. Should you not be a team user, or not sync online-only files, then this file will never start operating. It is, however, created at install for all users regardless of whether you are opted in.
Please note that the issue you are experiencing is technically the volume of times it is writing to the error log, rather than any issue indicated by the process's presence in that error log. In short, due to the way Microsoft categorizes something as report-worthy, we would expect the process to be mentioned in that log 3 times every 24 hours. We want to reassure you that everything is working properly and that doesn't indicate a fault.
With that in mind, we understand that you may not wish to see this behavior and apologize if these entries were concerning to you.
We would not recommend attempting to disable dbxsvc.exe. Please note that updating the desktop application or re-installing it will also attempt to re-add this process.
The dbxsvc.exe service will be installed and running as long as the Dropbox desktop application is installed. It is used to either install or uninstall dbx.sys when a user chooses to opt into or out of Sync features.
If the dbxsvc.exe is not running or does not exist, the Dropbox desktop application will not be able to install dbx.sys, the minifilter to enable Sync features. The Dropbox desktop application doesn't have administrator rights to install or load the driver, these actions are preformed by the dbxsvc.exe service.
