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kanderson's avatar
kanderson
New member | Level 2
5 years ago

Error String: PermissionError: [WinError 5] Access is denied: 'C:\\Users\\username'

Hello, I am getting this error message upon trying to start dropbox on a users computer. The user's username changed and the dropbox installation is pointing to the old username. Dropbox was not inst...
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  • Walter's avatar
    Walter
    5 years ago

    In that case, you may need to perform a clean, advanced re-install mfinn.

     

    Keep us posted and have a lovely weekend ahead! 

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey kanderson, I hope you're well today!

 

I would suggest trying to reinstall the desktop app to see if that does the trick. You can check out the steps to uninstall the app from here.

 

Let me know if that does the trick!

  • mfinn's avatar
    mfinn
    Explorer | Level 4
    5 years ago

    @Daphne Unfortunately, I have done that more than once in trying to resolve this issue and it has not fixed the issue.

  • mfinn's avatar
    mfinn
    Explorer | Level 4
    5 years ago
    Daphne wrote:

    Hey kanderson, I hope you're well today!

     

    I would suggest trying to reinstall the desktop app to see if that does the trick. You can check out the steps to uninstall the app from here.

     

    Let me know if that does the trick!

    I forgot to mention for some reason my username was taken yesterday and I was forced to change it. As stated in my other reply, Reinstalling the program did not fix the issue.

     

    Thanks in advance.

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