We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

DesignFairy's avatar
DesignFairy
Explorer | Level 3
3 years ago

Error message dropbox_errorjq2xw4ti.txt

Hello, So, I got the bright idea to follow someone's advice to use Automator to allow me to use multiple Dropbox accounts at once on my Mac. Well, I decided it was too much for me and that I only ne...
Desktop
Error Messages
Install
Mac
Uninstall
  • Walter's avatar
    Walter
    3 years ago

    Hey DesignFairy, thanks for sending us the complete error log. 

     

    Could you try an advanced reinstall and let us know if this persists for you?

     

    Thanks so much!

Rich's avatar
Rich
Icon for Super User II rankSuper User II
DesignFairy wrote:

Now, when I try to open Dropbox, I get this error: dropbox_errorjq2xw4ti.txt .  

That's not the error message. It's a link to a text file containing the full log and error message. Click the link to open the file and view the full log/error.

DesignFairy's avatar
DesignFairy
Explorer | Level 3
3 years ago

Thank you for that clarification!

 

Here are screenshots of the .txt file. Can anyone please tell me where the issue is? What do I need to do for the desktop app to open on my Mac again?

 

Thank you!

 

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey DesignFairy, thanks for sending us the complete error log. 

     

    Could you try an advanced reinstall and let us know if this persists for you?

     

    Thanks so much!

    • DesignFairy's avatar
      DesignFairy
      Explorer | Level 3
      3 years ago

      It worked!!!!!! Yay!!!!!

       

      Thank you, Walter.😃

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Happy to hear that DesignFairy - thanks for keeping me in the loop too.

         

        See you around the Community and take care!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!