We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Anna R.5's avatar
Anna R.5
Helpful | Level 6
3 years ago

Dropbox support for macOS 12.3

So I'm referring to https://help.dropbox.com/installs-integrations/desktop/macos-12-monterey-support

Does this mean it will be 100% safe to upgrade to macOS 12.3 as long as I keep Smart sync to Local, please?

  • You can never ever say its 100% safe - simply because you'd be using a Beta OS and also a Beta version of Dropbox. However, it should work well, but, be cautious of the fact it is beta at all levels. 

     

    I know previously at last minute notice Apple have changed how stuff worked in beta versions meaning stuff which used to work no longer did when updated to the next release so thats also something to be aware of. 

    • user001's avatar
      user001
      Helpful | Level 6

      em7yn 

       

      OMG!

      I just found your post & link ... 

       

      It's really tedious that you have to gather the info regarding Smart Sync somewhere in the forum!

       

      "Thanks" to Dropbox I am still on 12.2 ... ðŸ™„ 

  • Rick_A's avatar
    Rick_A
    Helpful | Level 6

    Is there any news on the Dropbox support for macOS 12.3 and higher?

    https://help.dropbox.com/installs/macos-12-monterey-support

     

    I have a creative staff of 22 users suffering from this issues since March.

    It makes it very hard to work efficiently in all the Adobe Creative Cloud apps.  There are additional issues in After Effect and Premier with synced files that are not recognized and can't be re-linked unless they are moved to another folder.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff

      Hi Rick_A, thanks for bringing this to our attention.

       

      Could you please clarify exactly what issues you're experiencing on your devices?

       

      Is this for all members of your team running Mac OS 12.3 or above?

       

      This will help me to assist further!

      • Rick_A's avatar
        Rick_A
        Helpful | Level 6

        Most of my staff are on MacOS 12.5.1 or higher.

        In general we are having the expected issue with Creative Cloud apps containing linked assets.  For example Illustrator, InDesign and After Effects all contain other files that are linked (not embedded) and can't be found or appear broken if the file is in "online-only" mode.  Once the files are made availaable offline Illustrator and InDesign function normally.

        However, for After Effects (and possibly Premier), we have found that linked files (images and videos) that are synced available offline return an error. that the file is damaged or the wrong format  Opening the same After Effects file on a Mac running MacOS 11.x (Big Sur) dose not have the error.  Re-linking the files fails unless they are moved to a new folder.  Then the very same files link normally, until a different user on another computer syncs and opens the file.  He will then get the same error and have to move the files again to get them to re-link.  Below is a sample of the error.

         

         

  • struckd's avatar
    struckd
    New member | Level 2

    Seriously?  All of my files are on Dropbox, organized the way I want them on Mac Finder.  The new upgrade will move ALL MY FILES to a different location?  And some of them will not work?  This is a disaster in the making.  And what happens when I try to access them on a different computer? Will the fire structures be different?  How long can I avoid this upgrade?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II

      struckd wrote:

      How long can I avoid this upgrade?


      At the moment.... until Apple mandates it 😞 

      Which probably means stopping upgrades on the OS

  • Nunya_Business's avatar
    Nunya_Business
    Explorer | Level 4

    So what happens if I don't update to MacOS File Provider?

    I do not use iCloud at all, so there is no need for my files to ever be in ~/Library/CloudStorage

     

    And more importantly it's literally my computer, it's not Dropbox's, and it's not Apple's, it's mine, and as the owner I am the only one who gets to decide  where the files go. It's completely ridiculous for Dropbox, Apple or any other tech company to think they should be able move the location of my files on their own without my permission.

    I'm not interested in a boilerplate response that Apple is making you do it for blah, blah, blah reasons. I'm just going to keep clicking 'not now' every time the nag message comes up. Will my files continue to sync as expected indefinitely or is there some hard deadline where that will stop working.

    If there is a deadline where it will stop working if I haven't switched to MacOS File Provider, I will switch to a competing service. 

     

    • cbonargent's avatar
      cbonargent
      Helpful | Level 7

      Any news about MacOS 14 Sonoma and the 'old' (or latest) Dropbox ?

      Anyone decided to fully update?

      I'm still using Dropbox v184.4.6543 and MacOS Sonoma—works the same, nothing seems to have changed...

  • Nunya_Business's avatar
    Nunya_Business
    Explorer | Level 4

    I do not use iCloud at all and am not signed in on my Mac, so whatever requirements are needed for Apple's ridiculous new file system don't apply to me.

    More importantly, it's literally my computer I paid for it, and I'm the only one who gets to decide how my folders and files are structured. How Apple believes it's entitled to override my preference on a device I paid for is completely ridiculous. How Dropbox lets Apple decide how their software should operate is even more ridiculous.

    Auto-updates are disabled on my computer, so that's not going to happen. There is a regex rule on my PiHole to block any DNS lookup with any variation the word "update" in in it. I've blocked all of Apple's bypass DNS lookups using mask-api and akadns , over 350 DOH and DNS over HTTPS domains, and I've blocked a the IP of a dozen DNS servers, and I've blocked ports 53 and 853. So there is an extremely robust set of firewall rules to deal with any device trying to evade PiHole blocking. So it's extremely unlikely Dropbox will find a way out and update on it's own.

    Since there is now a deadline on the nag screen what is going to happen after that?

    If Dropbox is going to stop working, then I'm going to end up canceling my subscription and switching to another service. If that's what's going to happen I'd like to start my search sooner rather than later. 

    • Nunya_Business's avatar
      Nunya_Business
      Explorer | Level 4

      Why is my post buried under 23 pages of other posts instead of being its own thread like I started it as

      • rfog's avatar
        rfog
        Collaborator | Level 9

        I think they mix threads with the more or less same issue. I agree with you in relation about your computer is yours, but having a not last-minute updated system is a serious security risk this days.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!