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Forum Discussion

Anna R.5's avatar
Anna R.5
Helpful | Level 6
3 years ago

Dropbox support for macOS 12.3

So I'm referring to https://help.dropbox.com/installs-integrations/desktop/macos-12-monterey-support Does this mean it will be 100% safe to upgrade to macOS 12.3 as long as I keep Smart sync to Loc...
Desktop
Mac
Setting up the apps
  • Mark's avatar
    Mark
    3 years ago

    You can never ever say its 100% safe - simply because you'd be using a Beta OS and also a Beta version of Dropbox. However, it should work well, but, be cautious of the fact it is beta at all levels. 

     

    I know previously at last minute notice Apple have changed how stuff worked in beta versions meaning stuff which used to work no longer did when updated to the next release so thats also something to be aware of. 

Stefan86's avatar
Stefan86
Helpful | Level 5
2 years ago

I have been a Dropbox customer now for more than ten years and in that time I have tried all other major cloud services. Nothing even came close to Dropbox in terms of speed and reliability.

However, since this latest upgrade on macOS that moved the Dropbox folder to some Apple-dictated Cloud Storage folder, my experience has been exclusively abysmal. The major two issues that make Dropbox unusable for me right now are: (a) Folders that I selected to be available offline suddenly become online-only. And (b) Files just won't sync. Just now I am waiting to again download files that I have already selected to be available offline, but Dropbox just does nothing. It sits there "syncing", but does nothing. To make it work, I sometimes now go to the Dropbox webpage to directly download a file from there, because the syncing just takes far longer than manually downloading it from the website.

This has been my experience ever since this silly move of the Dropbox folder to some other directory. Is there anything I can do to fix this? Can I force the Dropbox folder to be in the old location? Or is it finally time to move on and go to Google or even Microsoft?

  • Son Gospel's avatar
    Son Gospel
    New member | Level 2
    2 years ago

    I have had the same experience. A case of someone fixing something that was not broken and decimating it.

    • Stefan86's avatar
      Stefan86
      Helpful | Level 5
      2 years ago

      So what was your solution to that problem? Did you move to another service?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry to see you're having issues with the new Dropbox for macOS version, Stefan86 and Son Gospel.

     

    Which version of the app are you currently using and what's the exact sync status as shown on your Dropbox icon?

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