We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Anna R.5's avatar
Anna R.5
Helpful | Level 6
3 years ago

Dropbox support for macOS 12.3

So I'm referring to https://help.dropbox.com/installs-integrations/desktop/macos-12-monterey-support Does this mean it will be 100% safe to upgrade to macOS 12.3 as long as I keep Smart sync to Loc...
Desktop
Mac
Setting up the apps
  • Mark's avatar
    Mark
    3 years ago

    You can never ever say its 100% safe - simply because you'd be using a Beta OS and also a Beta version of Dropbox. However, it should work well, but, be cautious of the fact it is beta at all levels. 

     

    I know previously at last minute notice Apple have changed how stuff worked in beta versions meaning stuff which used to work no longer did when updated to the next release so thats also something to be aware of. 

benk's avatar
benk
Helpful | Level 5
2 years ago

I complained about this problem for more than 6 months.
The dropbox is not working for m1 macs.
Any adobe application can't open previous off-line files. That's makes impossible to work.
IMPOSSIBLE.

So we have a lot of computers that we can't use because dropbox is not working. And that issue is not new.
Support is always saying that is working to correct, but nothing is done.

And we are still paying for a service that is not working.

Please be clear to the clients. It will work or not? Or we need to look for another service to use?

  • johnhalldesign's avatar
    johnhalldesign
    Collaborator | Level 8
    2 years ago

    STILL on OS12.1 because of all the potential issues I'm reading about, but really need to at least upgrade to 12.6 now.

     

    I have an M1 iMac and an intel MacBook Pro that are my main machines than I need to sync seamlessly, and a ton of shared folders with clients that I don't want to lose. I use mainly Adobe apps.

     

    I don't have files on external drives, so not too worried about that issue, and I can live with the smart sync issue, if I can at least open online only files through the finder. The majority of my files are live on one machine or the other.

     

    Given all that how safe if it to upgrade, and is there any reason to only go to 12.6 or might I just as well go to Ventura? 

    • cbonargent's avatar
      cbonargent
      Helpful | Level 7
      2 years ago

      johnhalldesign  May I ask how the upgrade went? Did you lose Smart Sync?
      Is opening files through the Finder workable? Thanks !

      • johnhalldesign's avatar
        johnhalldesign
        Collaborator | Level 8
        2 years ago

        I only went as far as 12.6.1 but went pretty smoothly on both my Macs.  I did lose the ability to open files through Adobe apps, so if I open an InDesign file, and any of the links are Online-only it won't find them or will give me an error.  Kind of a pain, but usually if I'm gonna work on something, I'll just make the whole folder local first anyway, so as long as I do that, it's not too much of a hassle.

         

        It didn't seem to move my Dropbox folder yet—am not really clear on how/when that happens—so I think that hassle is still to come.

         

        Good luck.

    • sphen's avatar
      sphen
      Collaborator | Level 8
      2 years ago

      just go to ventura then. same issues in 12.6.1 as 13.0.1 for now.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!