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Forum Discussion
Dropbox stuck on indexing files
My dropbox has been stuck on indexing for more than two days now. While for some time the indexing file count slowly decreased, it has now been stuck at a constant number -- 27,835, for almost a day.
This entire saga of course has been triggered by having switched to the new Dropbox filing method about three days ago. Currently, my Dropbox folder is located at ~/Library/CloudStorage/Dropbox
Here is my system environment:
- macOS Ventura 13.5 Beta (22G5038d), on an intel iMac (27" 5K Retina Display 2017 model)
- Dropbox v176.4.5108 (Family plan)
The app was creating no problems prior to migrating to the new filing method.
I have already fixed hardlinks and fixed permissions, as advised on other similar threads. This has not solved the problem.
Please advise urgently.
- Jay
Dropbox Staff
Hi hemanshu, thanks for bringing this to our attention.
The operating system you are running is not currently a fully tested or supported environment for the Dropbox desktop application. You can see a list of our system requirements here.While we support a variety of operating systems, we are unable to support these versions until they are officially classified as stable. We’re sorry we can’t provide support for the Dropbox application when run on an unsupported operating system.
Please keep an eye on our system requirements page for updates about new supported operating systems.
If you have any further queries, feel free to message back.
Mine has been stuck for the past four days on 675 files. No way to see what files are the problem, and no solution works.
I've been using Dropbox for years, and I am now massively frustrated. It's not doing this on the other computers I have syncing my Dropbox. Just this one.
Please come up with a solution.
