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Forum Discussion

Rob S.47's avatar
Rob S.47
Helpful | Level 6
18 days ago

Dropbox stopped working on iPad, deleted and reinstalled, will not login.

On my iPad, I could not sign in to dropbox and use it as I have been for the last several years. I kept getting a spinning circle telling me it was trying to sign out. I close the app, then reopened ...
Error Messages
Install
iOS
Mobile
  • Rob S.47's avatar
    Rob S.47
    17 days ago

    I'm entering my email and password manually.

    I'm sorry to have wasted everyone's time, as it turns out it was a problem with my password program. I fixed it and can login.

    Thanks for all the support.

Mark's avatar
Mark
Icon for Super User II rankSuper User II

What is the operating system on the iPad and version of Dropbox?

Rob S.47's avatar
Rob S.47
Helpful | Level 6
18 days ago

iPadOS 15.8.2

DB 400.2

 

The App Store stated it was compatible with the iPad before I installed it.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    18 days ago

    It should work....

     

    Have you tried to delete the app, reboot and press and hold the side buttons till Apple icon appears and then reinstall?

    • Rob S.47's avatar
      Rob S.47
      Helpful | Level 6
      18 days ago

      Just tried, same message, "sign in failed. The provided user information is invalid."

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        18 days ago

        Hey Rob S.47 - could you send us a screenshot of the exact error you're getting so that we can have a visual too?

         

        Also, what is the exact OS version of your iPad? Have you made sure that you're not hitting your account's device limit if you're on the Basic plan?

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