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Forum Discussion

Rob S.47's avatar
Rob S.47
Helpful | Level 6
18 days ago

Dropbox stopped working on iPad, deleted and reinstalled, will not login.

On my iPad, I could not sign in to dropbox and use it as I have been for the last several years. I kept getting a spinning circle telling me it was trying to sign out. I close the app, then reopened ...
Error Messages
Install
iOS
Mobile
  • Rob S.47's avatar
    Rob S.47
    17 days ago

    I'm entering my email and password manually.

    I'm sorry to have wasted everyone's time, as it turns out it was a problem with my password program. I fixed it and can login.

    Thanks for all the support.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
18 days ago

What is the operating system on the iPad and version of Dropbox?

  • Rob S.47's avatar
    Rob S.47
    Helpful | Level 6
    18 days ago

    iPadOS 15.8.2

    DB 400.2

     

    The App Store stated it was compatible with the iPad before I installed it.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      18 days ago

      It should work....

       

      Have you tried to delete the app, reboot and press and hold the side buttons till Apple icon appears and then reinstall?

      • Rob S.47's avatar
        Rob S.47
        Helpful | Level 6
        18 days ago

        Just tried, same message, "sign in failed. The provided user information is invalid."

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