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Forum Discussion

snibbe's avatar
snibbe
Helpful | Level 5
3 years ago

Dropbox permissions error on install on MacOS Monterey

I'm having the same problem others are re-installing on Monterey after a disk wipe and restore from time machine. Here's the dump. Can you advise what to do? I've tried the "advanced re-install" and ...
Desktop
Mac
Setting up the apps
  • snibbe's avatar
    snibbe
    3 years ago

    I deleted my dropbox folder and re-sync'd and now it works! I think the problem was that I had a custom name on the dropbox folder: Dropbox (Personal)

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hi snibbe, thanks for bringing this to our attention.

Could you try these steps on your machine to see if they help?

Keep me updated with any progress!
  • snibbe's avatar
    snibbe
    Helpful | Level 5
    3 years ago

    I just followed these instructions, but Dropbox returns an error again:

     

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 138.4.2392
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
    bn.is_frozen: True
    machine_id: ce202acf-c669-5b82-9f09-136f4627e054
    pid: 40042
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='snibbe', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Scott Snibbe', pw_dir='/Users/snibbe', pw_shell='/bin/bash')
    effective_user_info: pwd.struct_passwd(pw_name='snibbe', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Scott Snibbe', pw_dir='/Users/snibbe', pw_shell='/bin/bash')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'snibbe', '_nsurlstoraged'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'snibbe', '_nsurlstoraged'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
         real_path='/'
                mode=0o40755 uid=0 gid=0
         parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/snibbe'
    appdata: '/Users/snibbe/.dropbox/instance1'
             real_path='/Users/snibbe/.dropbox/instance1'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    dropbox_path: '/Users/snibbe/Dropbox (Personal)'
                  real_path='/Users/snibbe/Dropbox (Personal)'
                        mode=0o40700 uid=501 gid=20
                  parent mode=0o40755 uid=501 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100755 uid=501 gid=20
                    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                    parent not found
    tempdir: '/var/folders/2p/xtwtdbs97n7_0mbdrs7mv_z40000gn/T'
             real_path='/private/var/folders/2p/xtwtdbs97n7_0mbdrs7mv_z40000gn/T'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
      File "dropbox/client/main.pyc", line 832, in wrapper
      File "dropbox/client/main.pyc", line 6623, in finish_dropbox_boot
      File "dropbox/client/message_queue.pyc", line 313, in _wrapped
      File "dropbox/client/main.pyc", line 6170, in _init_components_for_account
      File "dropbox/client/main.pyc", line 6094, in create_sync_engine
      File "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engine
      File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 277, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 247, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 177, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 529, in _init_new_engine_locked
      File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
      File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
    nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

     

    • snibbe's avatar
      snibbe
      Helpful | Level 5
      3 years ago

      I deleted my dropbox folder and re-sync'd and now it works! I think the problem was that I had a custom name on the dropbox folder: Dropbox (Personal)

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Awesome news, snibbe! 

        If you need anything else, we'll be one post away.

        Enjoy the rest of your week, and have a happy 2022! 💫

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