We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

idnoboutha's avatar
idnoboutha
New member | Level 2
10 months ago

Dropbox passwords no caps lock on Android

Samsung S24 Ultra
when inputting a new password on dropbox passwords, caps lock (double tapping shift key) appears to work but when I tap the next key it gets shut off
i have never seen any instance of this type of behavior anywhere else and i am attempting to try and see if it is an S24 issue or a dropbox passwors issue

(first time poster here, not sure where to submit this, if this is not the place please tell me where)

  • nweiss's avatar
    nweiss
    Icon for Dropbox Engineer rankDropbox Engineer

    Hi idnoboutha!
    I just had a look and it seems like it's an issue with the password obfuscation.
    Can you confirm that the issue does not persist if you show the password in cleartext?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey there idnoboutha - thanks for flagging this with us.

     

    Could you let us know the exact OS version of your device and the version of the Dropbox Passwords mobile app you're using there?

     

    Also, have you tried rebooting your device and logging out of the app and back in since you first noticed this?

     

    Keep us posted!

    • idnoboutha's avatar
      idnoboutha
      New member | Level 2
      OS dump (spanish)
      Actualizacion de software
      Su software está actualizado.
      Información de actualización
      • Versión de One UI: 6.1 • Versión actual: S928U1UEU1AWM9 / S928U1OWA1AWM9 / S928U1UEU1AWM9 • Nivel del parche de seguridad: 1 de enero de 2024

      Dropbox Passwords says External Version 278.10.1

      Let me know if you need anything else

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!