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sejutibasu's avatar
sejutibasu
Helpful | Level 6
2 years ago

Dropbox on Mac not starting after recent upgrade

Hello everyone! I am using Mac OS Monterey 12.6.2 I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked oka...
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  • sejutibasu's avatar
    sejutibasu
    2 years ago

    Uninstalled Dropbox.

    Deleted Dropbox folder.

    De-linked the computer from online account.

    Removed all temporary files following a Community post.

    Installed Dropbox again, logged in, didn't use the update.

    Dropbox folder back on user folder and not in Location.

    Files syncing now.

     

    Not the perfect solution, but best I could do after a long online chat, multiple emails and then no response from Dropbox team for 8 hours. I like Dropbox. But today very disappointed with support service. 

     

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Yuq, thanks for bringing this to our attention.

 

You mentioned that you tried to uninstall and reinstall it, but it doesn't work; is the error above what you see after reinstalling the app?

 

If you simply close the app and relaunch it, what do you see?

Malpani's avatar
Malpani
Explorer | Level 3
12 months ago

still doesn't work properly. the sync option is always showing as syncing. And unfortunately there is nothing that you guys are doing to solve it. 

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