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Forum Discussion
Dropbox MacOS extension supporting > Monterey?
Hi. I've just upgraded my Mac to MacOS Monterey and received the warning below. Apple recommends that I contact Dropbox about this, and though I am a paying customer, the only support mechanism tha...
- Hi GregHutchings, thanks for reaching out.
First of all, please ensure that you're signed into your paid account in order to see all available support options.
This message is about how a component will behave on a future release of a macOS. There's no change in the way Dropbox will work on your computer (and your data will continue to be accessible, too).
We're hard at work on full support for online-only files on future macOS versions. In the meantime, if you have any issues opening online-only content, you can still do so by double clicking on your files in Finder.
Let me know in case you need something else!
Nancy
Dropbox Staff
Dropbox StaffHi GregHutchings, thanks for reaching out.
First of all, please ensure that you're signed into your paid account in order to see all available support options.
This message is about how a component will behave on a future release of a macOS. There's no change in the way Dropbox will work on your computer (and your data will continue to be accessible, too).
We're hard at work on full support for online-only files on future macOS versions. In the meantime, if you have any issues opening online-only content, you can still do so by double clicking on your files in Finder.
Let me know in case you need something else!
First of all, please ensure that you're signed into your paid account in order to see all available support options.
This message is about how a component will behave on a future release of a macOS. There's no change in the way Dropbox will work on your computer (and your data will continue to be accessible, too).
We're hard at work on full support for online-only files on future macOS versions. In the meantime, if you have any issues opening online-only content, you can still do so by double clicking on your files in Finder.
Let me know in case you need something else!
Hi Nancy,
It's been months since you said "soon", and it's been years since Apple said "get ready".
A lot of us are sitting out here with unpatched OS's because you haven't updated Dropbox to work with Monterrey 12.3. Already that's horrible support, but you haven't even managed to give us any updates on the status. At this late date, you should be giving us weekly status updates.
What is the development status of support for MacOS Monterrey?
Thanks.
Support is unofficially saying it is estimated to be fixed in mid-2022 which obviously could go quicker or slower depending on the beta development. But they assured me it was a top priority and the changes to 12.3 make significant changes to the dropbox software, that is why it takes so long.
- Thank you for updating us.
