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Forum Discussion

GregHutchings's avatar
GregHutchings
Helpful | Level 5
3 years ago

Dropbox MacOS extension supporting > Monterey?

Hi.  I've just upgraded my Mac to MacOS Monterey and received the warning below.  Apple recommends that I contact Dropbox about this, and though I am a paying customer, the only support mechanism tha...
Desktop
Error Messages
Mac
Setting up the apps
  • Nancy's avatar
    Nancy
    3 years ago
    Hi GregHutchings, thanks for reaching out.

    First of all, please ensure that you're signed into your paid account in order to see all available support options.

    This message is about how a component will behave on a future release of a macOS. There's no change in the way Dropbox will work on your computer (and your data will continue to be accessible, too).

    We're hard at work on full support for online-only files on future macOS versions. In the meantime, if you have any issues opening online-only content, you can still do so by double clicking on your files in Finder.

    Let me know in case you need something else!
Anna R.5's avatar
Anna R.5
Helpful | Level 6

This is what I got from Dropbox Support now:

1.Sign in to your account at dropbox.com.
2.Click your avatar icon (profile picture or initials) in the top-right corner.
3.Click Settings.
4.Scroll Down to Preferences in the General tab.
5.Toggle 'Early releases' to On.
Meanwhile, rest assured that your files shall of course remain intact

Me:
OK, so my understanding of beta is that I'm taking a risk. But if I don't sign up for beta Dropbox will not be compatible with my Mac OS. Is that correct?

Dropbox Support:
If there was a risk of some sort I would not recommend these steps.
ntauthority's avatar
ntauthority
Helpful | Level 5
3 years ago

I have a VERY hard time believing a beta version of software contains "no risk".

  • Anna R.5's avatar
    Anna R.5
    Helpful | Level 6
    3 years ago

    That's why I'm saving the chat transcript 😉 + I posted the communication here.

    • ntauthority's avatar
      ntauthority
      Helpful | Level 5
      3 years ago

      Right on lol 

       

      If dropbox doesn't get this sorted out, our entire sales team is going to absolutely lose their minds if their process changes even slightly. I understand the challenges with apple though.

      • Pablo C.7's avatar
        Pablo C.7
        New member | Level 2
        3 years ago

        Same here,

         

        If Beta has risks and Apple is not helping, will dropbox become a web/browser file sharing app in Mac OS? Gmail drive would offer the same, no?

         

        Thoughts?

         

        Pablo

         

         

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