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Forum Discussion
Dropbox MacOS extension supporting > Monterey?
Hi. I've just upgraded my Mac to MacOS Monterey and received the warning below. Apple recommends that I contact Dropbox about this, and though I am a paying customer, the only support mechanism tha...
- Hi GregHutchings, thanks for reaching out.
First of all, please ensure that you're signed into your paid account in order to see all available support options.
This message is about how a component will behave on a future release of a macOS. There's no change in the way Dropbox will work on your computer (and your data will continue to be accessible, too).
We're hard at work on full support for online-only files on future macOS versions. In the meantime, if you have any issues opening online-only content, you can still do so by double clicking on your files in Finder.
Let me know in case you need something else!
I'm now getting the following warning:
"Your version of “Dropbox” uses a legacy system extension that is not available in the latest versions of macOS. Contact the developer for support."
I'm on Mac OS Monterey, 12.2.1 (21D62)
Dropbox version 142.4.4197
What should I do, please?
This is what I got from Dropbox Support now:
1.Sign in to your account at dropbox.com.
2.Click your avatar icon (profile picture or initials) in the top-right corner.
3.Click Settings.
4.Scroll Down to Preferences in the General tab.
5.Toggle 'Early releases' to On.Meanwhile, rest assured that your files shall of course remain intact
Me:OK, so my understanding of beta is that I'm taking a risk. But if I don't sign up for beta Dropbox will not be compatible with my Mac OS. Is that correct?
Dropbox Support:If there was a risk of some sort I would not recommend these steps.I have a VERY hard time believing a beta version of software contains "no risk".
That's why I'm saving the chat transcript 😉 + I posted the communication here.
If there were no risk, it would not be "beta".
To say that "If there was a risk of some sort I would not recommend these steps." is wrong.
- Except you are showing interest in a future beta that may be developed sometime. Maybe months, maybe longer.
At the moment THERE IS NO BETA. There is only a rough plan for a future integration with Mac Monterey.
How long will you keep giving them your money for a seriously flawed product?
I am migrating to iCloud.
Hi I am still running Big Sur and thought this issue would be resolved by now. With Monterey, are you able to see Dropbox files on the most recent version of ios? Any update on this issue would be appreciated.
Diane, there is an inconvenient workaround, as noted below, and Dropbox has not provided any updates beyond what is noted above.
The issue for me is that, under Monterey 12.3 I have lost the ability to open files that are held remotely on Dropbox through third party apps such as MS Word. I can't click on them and open them within the app. They are listed as zero byte-length files (which of course they are, since they don't reside on the Mac), so the virtualization function of Dropbox in presenting cloud-stored files as locally-stored and accessible has been lost. To open them, you have to go to Finder and trigger the file to load locally. It is an inconvenient workaround if you are in and out of MS Office files frequently.
I would shift all my storage to iCloud if I didn't have the PC desktop, since three of my four devices are Apple. I use Dropbox precisely because it has historically been operating system-agnostic. Unless this issue is fixed, I will drop Dropbox when I decommission the PC.
- Thank you for your explanation and reply, very helpful.
Catalina and Big Sur were very bad with dropbox. Beachballs so bad I was going to return my 2020 intel 4port MacBook Pro 13.
Monterey came along and ALL problems resolved. NOTE: I have not updated to 12.3.1. I am on 12.2.1. Still waiting for Dropbox who say they are feverishly working on a fix. (for months now) I only get a small waiting time while links update if a file is online only which is acceptable. So stuck with 12.2.1 forever? Apple? Dropbox? Fix please.
I also am an iCloud user with plenty of space on both Dropbox and iCloud. How good is iCloud if I quit dropbox and just use iCloud. iDisk was absolute crap and I'm afraid of iCloud for files. Any advice with iCloud taking over all my files? How does it compare to Dropbox for simplicity? I have loved Dropbox the entire time I've used it. About 10 years or so?
