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Forum Discussion

mwdiers's avatar
mwdiers
Helpful | Level 5
3 years ago

Dropbox macOS Beta (fileproviderd based Dropbox) is an absolute nightmare!

I made the mistake of opting in to the Dropbox beta which is based on macOS fileproviderd integration, which the update notice insisted was perfectly safe. It is anything but. For the record, I am on...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey mwdiers, I hope you're doing well!

 

Your feedback regarding our app has been very valuable and I will endeavor to make sure your voice is heard.

 

I'll forward your feedback to the appropriate areas so we can continue to improve.

 

Thanks a bunch! 

ilya1's avatar
ilya1
Helpful | Level 6
2 years ago

Honestly I am so mad with Dropbox rigth now. After YEAR OR USING IT, THE BETA VERSION SUCKS on Mac, and NONE OF MY FILES APPEAR THERE 

I NEED A QUICK SOLUTION OR CANCELING THE ACCOUNT AND NEVER EVER COME BACK 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi ilya1, I’m really sorry to hear about this. 

     

    Can you please clarify what’s the syncing status of your Dropbox app at the moment? 

     

    Also, if you can provide some more details on what’s happening exactly, that’d be great. For example, have you checked the Library of your Mac device? Do you see any of your Dropbox files there perhaps?

     

    Thanks in advance!

    • ilya1's avatar
      ilya1
      Helpful | Level 6
      2 years ago

      Hi Nancy, Yes, I have checked the location section on my Mac Air M1, dropbox has a "?" mark next. and simply all the folders are there but no content at all  

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi ilya1, it looks like your app is still syncing. 

         

        Can you check the syncing status, and send me a screenshot of what you see there?

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