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Forum Discussion

mwdiers's avatar
mwdiers
Helpful | Level 5
3 years ago

Dropbox macOS Beta (fileproviderd based Dropbox) is an absolute nightmare!

I made the mistake of opting in to the Dropbox beta which is based on macOS fileproviderd integration, which the update notice insisted was perfectly safe. It is anything but. For the record, I am on...
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VictorYan's avatar
VictorYan
Explorer | Level 4
2 years ago

After installing Beta Build 163.3.5425 on my iMac 24" with latest macOS Ventura 13.0.1, files could not sync with Dropbox cloud version.

 

The desktop app is taking forever to index the files.

 

Please advise if there is any solution or how could I restore the desktop app to stable version.

  • mattrp's avatar
    mattrp
    Explorer | Level 4
    2 years ago

    Same issue here. Has been indexing for three days so far and not syncing. Killed dropbox and relaunched and rebooted several times. 

    MacBook Air. 13.0.1

    • VictorYan's avatar
      VictorYan
      Explorer | Level 4
      2 years ago

      Finally the indexing completed overnight.

      However the file synced was two days ago and some app using data two days ago and I need to update the apps again manually.

  • Podpimp's avatar
    Podpimp
    New member | Level 2
    2 years ago

    Now, same here:

    Mac Studio with fresh Ventura, switched after initial installation of Dropbox to the beta -> indexing and no further synch since 2 days.

     

    I canceled the beta and switched back to regular.

     

    Just confused about the status of the files in ../Library/CloudStorage

    Would be helpful to know if they are just the "Offlne Files" or even files with changes that are'nt synched.

     

    Best, Alex

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi VictorYan, thanks for bringing this to our attention.

     

    If you're using the beta app, then it can take some time for the indexing to complete. 

     

    Has the location for your Dropbox folder changed to the CloudStorage location?

     

    This will help me to assist further!

    • VictorYan's avatar
      VictorYan
      Explorer | Level 4
      2 years ago

      I believe the folder has changed to CloudStorage location

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks, as the files have moved to that folder, then it would take some time as the app needs to re-index the new location and the files within it.

         

        I'd recommend allowing more time for the app to process these changes, which can vary depending on the number of files syncing to your machine. 

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