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detailgetreu's avatar
detailgetreu
Helpful | Level 5
2 months ago

Dropbox Mac OS fails to Index and/or synchronize and Update to new folder structure

Dear Dropbox Support and Community, As a long-standing Dropbox customer with a 3TB Dropbox Pro subscription, I am very surprised. When I switched my entire work environment to Mac M1/M2 chipset...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi there, detailgetreu, sorry to see about your experience with the Dropbox application.

 

A lot of things have changed since the launch of the Dropbox app for macOS on File Provider, but let's see what we can find out about your particular case.

 

Firstly, what is the sync status on both your computers, when you hover your mouse over the Dropbox icon in the menu bar?

 

Also, please check the "sync" tab in your Dropbox preferences and let us know what the location of your Dropbox folder is on each computer.

 

Once I have this info, I will be able to assist you further.

  • detailgetreu's avatar
    detailgetreu
    Helpful | Level 5
    2 months ago

    So Hannah,

    thank you for reaching out. The answers to your question are already in my first post.

    I wrote that I am stuck in the infinite indexing order, so that means when hovering over the icon obviously it says "Indexing" all day long...

    When it comes to the sync-preferences I also wrote that I made a selection of only a few files and one folder according to the "new-install-guide" - since I am German I took the German version - https://help.dropbox.com/de-de/installs/advanced-reinstall

    Also I wrote that I tried to change the standard synchronizing from "only online" to "available offline" multiple times over the whole weekend without any result.

    Last but not least I wrote that Dropbox refuses to update to the new Dropbox Folder structure.

    Thus said all four points of the sync-preferences had been already described in the message above.

    That is exactly what I mean - if we all just hustle hurry hush we don't read to long texts, TMI and TLDR and we end up with faulty software....

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      While I appreciate you taking the time to post your feedback, detailgetreu, I'd still like you to check the preferences for both computers and send us a screenshot of the Dropbox folder location. 

       

      Feel free to edit out the username or any other personal info on the screenshots.

       

      Also, can you make sure that Dropbox has full disk access, as suggested here, to see if that helps?

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