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Forum Discussion

Taylor R.4's avatar
Taylor R.4
New member | Level 2
6 years ago

Dropbox iPad app won’t open ANYTHING, iPhone app works fine

I have the latest Dropbox app on my 2011 MacBook, iPhone 6S and iPad 9.7 2017. iPhone and iPad are on iOS 12.1.1. All devices are connected to the same WiFi network.

Everything works perfect on the Mac and iPhone. However, the iPad app will not open any file whatsoever. It just spins the little wheel and never loads.

I tried clearing the cache, reinstalling the app, and restarting the iPad. IT WILL NOT OPEN FILES. I can access the Dropbox files just fine through the iOS files app and through Safari on the iPad, but not the Dropbox app where I need them most.

Desktop
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    6 years ago
    Hey there (Taylor R.4) & (ndizzot), your reports here have been echoing this discussion, as you’ve been describing an issue pertaining to your iPad whereas the same steps on your iPhone yield the expected results. If it’s not too much trouble for you, would you mind including a screenshot (omitting personal info) of how this issue has manifested itself on your end, so as to paint a clearer picture of what’s happening?
     
    Spoiler
    From there, can you let me know whether you’re having any pending OS updates on your phone? (Note: The most recent stable release for iOS is 12.1.3.) Also, are you running the latest version of our app (128.2)?  
    Thanks in advance for the time & efforts you’re devoting on that & I’ll be awaiting your next reply on this conversation!
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey there (Taylor R.4) & (ndizzot), your reports here have been echoing this discussion, as you’ve been describing an issue pertaining to your iPad whereas the same steps on your iPhone yield the expected results. If it’s not too much trouble for you, would you mind including a screenshot (omitting personal info) of how this issue has manifested itself on your end, so as to paint a clearer picture of what’s happening?
     
    Spoiler
    From there, can you let me know whether you’re having any pending OS updates on your phone? (Note: The most recent stable release for iOS is 12.1.3.) Also, are you running the latest version of our app (128.2)?  
    Thanks in advance for the time & efforts you’re devoting on that & I’ll be awaiting your next reply on this conversation!
    • Taylor R.4's avatar
      Taylor R.4
      New member | Level 2
      6 years ago

      Hi @Jane,

      My DropBox app updates automatically on both devices. I did not know there was an iOS update available. So I updated both my devices.

      My iPhone continues to work fine, and fortunately, my iPad now seems to be working just fine. It would appear that updating iOS solved the issue.

      I will post again in this thread if there are further problems.

      Thank you for your input.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Glad it’s sorted now & thanks for pinging me back to let me know of the results Taylor R.4! :unicorn:
         
        We’re always a post away in case you have further inquiries or thoughts in the future, so don't hesitate to reach back out on our Forum at any time & it’ll be a pleasure to work with you again. Take care until then! 
    • JMT1's avatar
      JMT1
      Explorer | Level 4
      6 years ago

      Hi!

      Same situation for me today. On my iPad I have lastest versions on Office applications and  IOS version 12.1.4. Yesterday everything was fine.

      Reagrds,

      Jussi

  • Mohit2000's avatar
    Mohit2000
    New member | Level 2
    6 years ago

    I am having exact same problem. I deleted the app and reinstalled it 4 times. I can see all my files but can’t open them. Just the spinning wheel. It was working fine yesterday and it’s working file on my phone and Mac but files are not opening on my iPad. Please help. Thanks 

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey Mohit2000, thanks for the nudge; I'll do my best to check back on the possible causes. If it’s not too much trouble for you, I’d appreciate it if you could include a step-by-step description, so as to try & re-create the behavior on my end, as well as some screenshots on how this discrepancy has manifested itself on your end (omitting personal info), so as to further advise. 
       
      Once I have these details, I’ll try to address your initial inquiry in a bit more depth. Thanks! 
      • jaosnsmoth's avatar
        jaosnsmoth
        Explorer | Level 4
        6 years ago

        it was working smooth on my iPad Pro when it was running on ios 10 however as I have updated to ios 11.3 whenever now I am opening the app it only loads a blank screen on the start up and crashes after a while automatically. How do I fix it?

         

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