We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

RalphT's avatar
RalphT
Helpful | Level 5
10 months ago

Dropbox for macOS on File Provider. There is no /Library/CloudStorage/Dropbox located in my folder.

I installed Dropbox for macOS on File Provider on my new iMac running the latest Sonoma OS. Your info states that the actual folder with my files is located at  /Users/***/Library/CloudStorage/Dropbo...
Desktop
Dropbox Basic
Mac
Setting up the apps
  • Hannah's avatar
    Hannah
    9 months ago

    Hey RalphT!

     

    You should be able to find the Dropbox folder under ~/Library/Dropbox, but Library is a hidden folder. 

     

    Going to it via that ''Locations'' section in your screenshot’s bottom left is the way to go, but if you want to navigate to it from your "username" folder, you need to hit
    Command + Shift + . (period) to see hidden folders. 

     

    That should show Library inside ''username'' and then you can navigate through that.

RalphT's avatar
RalphT
Helpful | Level 5

Hi Megan,

 

Yes, the Dropbox icon is there.

 

The path of the Dropbox folder shown in preferences is exactly where I copied the path from in my original post.

 

What I found is exactly what I posted above, as shown in the screenshots that I thought would have provided all the information necessary to show that the Dropbox folder is not where Dropbox says it should be.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey RalphT, thanks for clarifying!

 

If you click the "Dropbox" path in Locations, where does it take you?

 

Also, can you access the folder by clicking the Dropbox icon, and then clicking the little folder icon in the pop-up? This should re-direct you in your Dropbox folder and their files.

  • RalphT's avatar
    RalphT
    Helpful | Level 5
    10 months ago

    Megan,  you asked "If you click the "Dropbox" path in Locations, where does it take you?" I'm sorry, I guess I don't know what "Locations" you're referring to.

     

    I did find this in a search:

    How to find the Dropbox folder on a computer:

    Open Finder and select Go to folder... from the Go menu. In the dialog box that appears, type ~/Dropbox/ and then press the return key.
     
    When I tried this, all it did was beep after hitting return with no result as shown here.
     
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hi RalphT, in your original post, the Dropbox folder is there on the bottom left, in the Locations section under LaCie. Are you able to open it from there?

      • RalphT's avatar
        RalphT
        Helpful | Level 5
        10 months ago

        Ahhh! Okay, so you are referring to the Side Bar as Apple calls it. Yes, I am able to access my files in Dropbox there. My concern was that I could not see the actual original folder in the location that it's stated to be in, not necessarily how to access the files for daily use. Is there any explanation as to why the original file is not visible when I go to the specified location as illustrated in my original post?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!